THE BELGIAN WAFFLE HOUSE — Restaurant in Zone 9 Teynampet

I ordered an Assorted Box of 4 Waffles through Zomato from this restaurant on 06/11/2025 at 12:07 AM, and what I received was completely unacceptable. All four waffles were fully burnt and absolutely not fit to eat.

When I called the restaurant to report it, their response was careless and unprofessional. The person on the call admitted that “the one who cooked the waffles was new” — yet they still chose to pack and send those burnt waffles to a paying customer. That clearly shows a complete lack of basic quality control and responsibility.

Instead of offering a proper replacement or refund, they casually offered two complimentary waffles, and later refused even that, saying “complain through Zomato if you want a refund.” This attitude clearly shows they don’t value customer satisfaction at all.

This was very disappointing in terms of both food quality and customer handling. I hope the restaurant takes this feedback seriously and ensures proper quality checks before sending out...

The customer service was extremely disappointing. Although the closing time was mentioned as 1 AM, we visited the shop around 10:20 PM and the staff seemed very unwilling to take our order. They kept giving excuses like the billing system wasn’t working and asked us to wait for 20 minutes — which we agreed to. However, during that time, they continued accepting online orders. The staff appeared careless; one waffle was burnt, and another got stuck in the machine. After waiting for nearly half an hour, we were finally served cold, soggy waffles. When we questioned it, they claimed the waffles were freshly made but had cooled due to the AC. It was obvious they had been prepared much earlier. Despite our patience, the attitude of the staff was rude and dismissive, trying to justify their mistakes instead of taking...

The three staffs here two guys and a girl were nothing but bad in service. The place was dirty with water spilled all over tables dirty . They not bothered about cleaning at 8.15pm this was the scene today. The worst part is we were made to wait for 20 minutes till they got another triple chocolate order and the guy lied saying he got a online order . And two off them went for dinner and one guy alone attending. Bill no c288/26/7386. We had Dine in and bill...