Five Monkeys Burger - Kuta — Restaurant in Kuta

I came all the way from Ubud to Kuta just to try this burger that Bloomberg once listed as one of the best in the world. Naturally, I had high expectations. And after seeing the price, it was clear this wasn’t supposed to be an ordinary burger, I was expecting something premium.

The restaurant is located inside a pet-friendly mall, so I brought my dog along with me. I completely understand that restaurants may have their own rules about not allowing dogs inside, and that is fair. But what disappointed me was not the rule, it was the ATTITUDE.

When I entered the restaurant politely and asked whether my dog could come in (I carry my tiny, well-behaved dog in my hands) the staff at the cashier named Indriana, responded in an extremely defensive manner. She repeatedly said, “No dogs allowed,” without any alternative solution, they just simply eject us. Two of my friends who were with me were so upset by her attitude that they immediately left.

Since I had specifically come here to try the burger, I decided to stay calm, take away the order and asked if there might be any possible solution, since we were already here with a dog. Unfortunately, the other staff gave no helpful response either and suggested us to sit on the stairs, with a look as if disgusted by my dog that I was carrying. Stairs is a PUBLIC WALKAWAY, not a dining area. That was not only unprofessional but also very humiliating.

Please understand that when you open a restaurant in a pet-friendly mall, the comfort of the pet, or at least the comfort of your HUMAN customers who brings pet, should be considered. I tried to expressed my input directly to the cashier, she became defensive again, for the third time, saying things like, “I was just shocked you brought a dog,” without once offering a single apology. Is being defensive towards customers the only way your staff can act here? Because it wasn’t just one person, but several who showed the same attitude. Is this kind of behavior become part of your workplace culture?

To Five Monkeys Management : no matter how good your food is, service like this ruins the entire experience. And sadly, the food did not redeem it either. I ordered two Wagyu Burgers along with fries and onion rings. The onion rings were hard, the fries were soggy, and the burger itself was disappointing.. the bun was soggy and the patty is too oily. The overall flavor was 👎🏼

Overall, there was nothing good about my visit here. neither the service...

Five Monkeys offers a satisfying burger experience with its Wagyu Double Cheese Burger. The burger impresses with its delectable sauce, juicy patty, and reasonable pricing, making it a delightful choice. However, the Double Cheese Burger falls slightly short due to its less impressive sauce, despite maintaining a juicy texture and being reasonably priced.

The self-service format characterizes the dining experience, providing an independent approach to ordering and service. Finding Five Monkeys might pose a challenge due to its somewhat elusive location, yet its small size houses a charming surprise—a lovely balcony area.

In summary, Five Monkeys excels in delivering a flavorful Wagyu burger at a good price point, while the regular Double Cheese Burger, though not exceptional, remains a decent option. The self-service approach and the cozy balcony space add unique dimensions to the overall experience, making it a worthwhile visit despite the potential challenge of locating the...

Ordered delivery at 6.18pm with order time getting pushed further and further away. We couldn't cancel via the app and at 8.00 when they delayed the order yet again we came down and visited the store which was empty so we cancelled in person and ordered from Burger King instead. Pretty pathetic service considering there was no orders being made. Skip this place unless you like to wait.

The owner mentioned that a driver couldn't be sourced, out of the hundreds of drivers out there, but the order was not even being prepared even though it was in the kitchen according to the app. When we were in store the employees had the order details right there so all they had to do was make it so a driver would be organised 🙄 Or what about contact the customer instead of doing...