Sushi Tei Beachwalk — Restaurant in Kuta

It was one of the restaurants we had been visiting for years. Every time we came to Beachwalk, we would stop by once, twice, sometimes even three times a day. For our 2025 trip to Bali, we chose this place for our first meal because it was familiar, and we trusted it.

However, as soon as we stepped inside, we were met with disappointment. The restaurant was unbearably hot—nothing like before. It was no longer being properly cooled. When we asked why, they told us it was due to an issue with Beachwalk Mall and that they were trying to cool the place down with their own means. But honestly, despite their efforts, it still felt like a sauna inside.

The decline in cleanliness was even more shocking. The high hygiene standards we had once appreciated were no longer there. Tables weren’t as clean, and the cutlery was handled carelessly. For instance, the spoon I was given had a very obvious fingerprint on it—as if someone with dirty hands had just grabbed it. I immediately asked for a replacement, which they provided, but if they were serving utensils like this, I could only imagine what was happening in the kitchen. Jokingly speaking, they might as well be wiping them with spit. Of course, that’s just a joke, but still, if they’re this careless with a spoon, I wouldn’t have high expectations for overall hygiene.

As for the food, the taste was mediocre at best—not the same quality as before. On top of that, almost everything we asked for was “sold out.” The strange part is that some items had been “sold out” for years. Even last year, and the year before, they had claimed not to have certain dishes. It seems they never actually serve these items but keep them on the menu as some sort of prestige illusion. However, this is misleading and underestimates the intelligence of customers. People come expecting to try something from the menu, only to be told it’s unavailable—it’s a dishonest tactic.

One of the biggest disappointments was their declining hygiene standards. We requested a high chair for our child, but the one they brought was so filthy that we couldn’t believe it. They offered to wipe it down, but honestly, it should never have been brought to us in that condition in the first place. This is about a baby’s health—such negligence is unacceptable.

In the end, we decided to remove this restaurant from our go-to list. They need to prioritize cleanliness before anything else. Dirty tables, unclean utensils, and poorly maintained high chairs are simply unacceptable. If they can’t even ensure basic hygiene, we can’t trust what’s coming from the kitchen. Unfortunately, we’ve lost a restaurant we once loved. We wish them the best—but they’ve lost us...

I visited this resturant with my 14-year-old daughter, who has coeliac disease, and a group of six others.

When we arrived, I inquired about gluten-free options, but the staff said there were none. My daughter asked if she could have a vanilla smoothie instead. To ensure it was safe, I showed the waiter a coeliac disease explanation card and stressed how serious her condition is. The waiter assured me the smoothie was fine.

When the drink arrived, I noticed it had ice cream and immediately questioned whether it was gluten-free. The waiter went to check but never returned, so I had to ask another staff member. After a long wait, someone finally came back to vaguely explained that the ice cream might contain gluten. There was no apology, and the staff member even smiled as if it was no big deal.

We left the restaurant feeling frustrated, especially when they charged us for the smoothie that could have caused serious harm. I asked to speak to the manager, who spoke perfect English and eventually waived my lunch, but the damage was already done.

Since consuming just a sip of that smoothie, my daughter has suffered severe symptoms: stomach cramps, diarrhea, nausea, fever, joint pain, and extreme fatigue. Coeliac disease is an autoimmune condition, and gluten exposure causes long-term damage to her intestines. Her iron levels have likely dropped, and she has been too unwell to enjoy our holiday. Most of her time has been spent indoors, in pain, and unable to join planned activities with friends.

This experience has been heartbreaking. The staff lacked basic knowledge about food allergies, and their handling of the situation was unprofessional and dismissive. For any restaurant, especially in a tourist destination, this is unacceptable. I would strongly advise anyone with dietary requirements to avoid this place. It’s clear they are not equipped to handle serious health concerns, and their negligence can have devastating...

We came for dinner with my family and order few things, At first it felt normal, there was no problem, but after the order was placed, the waiter came back to the table to tell me that the young coconut had run out, I thought maybe it was because the waiter didn't know that an item was out of stock or had just been sold and I replaced it with another drink. After a few minutes our drink order came and I saw an order for 2 young coconuts behind the table. I came and I saw the time punch item in the system showing that my order had been ordered first in the order system. Not only that, my child ordered miso ramen with the note that it didn't contain vegetables and spring onions, but when the ramen came it only had noodles and the soup didn't contain fish cake (Naruto). At that time I immediately asked for Naruto because my child really liked it until the food was gone. never came. and then the karage rolls didn't come for more than 30 minutes, until all the food we ordered was finished and I called one of the waiters to confirm whether my order was made or not after confirming that the karage roll was ready within 3 minutes but in fact it took 6 minutes, this is proves they forgot our order. and I asked the waiter to call the manager but the manager didn't want to come to our table to resolve this problem. Here we feel there is discrimination because we are only local people, not foreigners, so this problem was taken lightly by the manager who was an inchger at that time on August 24 2024 at around 19.00pm. and there was something strange about the service there, suddenly a waiter wearing a training shirt brought and offered ramen to our table and I said no, I don't know if he had the wrong order so he offered us a shirt to sell it. In essence, I was very, very disappointed with my dinner experience at that time. and I didn't just eat once or twice or three times at Sushi Tei but more than that. Hopefully the service can be...