The service in this restaurant tonight was appalling. At entrance, no one was there to seat us so we had to find our own seats. We waited around 15 minutes to even receive menus, even that we had to call a second waitress over to get them as the first one we called over never ended up giving them to us even though she said she would. The food was acceptable, but the service did not create a pleasant or enjoyable atmosphere. We later received our food and waited an extra 10 minutes whilst eating to receive our drinks. I also received the worst pint of coors I have ever seen in my entire life, the head on the pint was paper thin and the pint overall tasted funny. The bartender agreed with me that the pint did not look right but didn’t offer me a new one just topped up the head on the same pint instead. When we finished our meal, I stood up as no one was coming to us to offer us a dessert menu and walked to the entrance where there was a waitress. I asked her for the dessert menu and she then begged me to sit down and said she would bring one to me. At the end of the night the waitress handed me the bill and asked me to please check the bill? I have never been asked this before, as expected the bill was wrong and I was being charged for items I did not order. She then reprinted the bill and asked me to check it once again. When I confronted one of the staff for the unacceptable waiting time she told me to “maybe book tomorrow instead”. This was not a great experience and I am very disappointed in the restaurant and its staff as the restaurant was not busy at all and I would not be recommending this restaurant to...
Read moreI was staying at the hotel for work and came to the restaurant hoping for a quick dinner before a busy evening. Unfortunately, the experience left a lot to be desired. There was no one to greet me when I arrived, and I stood waiting for about five minutes before another guest kindly informed me I should just seat myself. I wasn’t given a menu and had to go to the bar to ask for one.
Service was very slow — it took a while for anyone to take my drink and food order. I ordered the pork belly and waited around 45 minutes before checking in, only to be told there had been delays due to a fire drill earlier that affected the gas supply. This hadn’t been mentioned when I ordered.
When the food arrived (after about an hour), it was just okay. The pork belly was unfortunately overcooked and quite dry. I had originally planned to stay for dessert, but decided it wasn’t worth the extra time.
If you’re staying here and hoping for a smooth, timely meal, I’d recommend...
Read moreAvoid at all costs ridiculously overpriced food that is clearly frozen and very unprofessional staff which I don’t think it’s their fault I think it’s lack of training. I had the worst fish and chips I have ever had. There was so much grease on the fish it was dripping out of it and onto the chips that it set on you could literally squeeze the grease out of the chip that came from the fish they were that saturated in grease absolutely disgusting when I complained about it nothing was done. What really made this whole experience even worse was when I was finished and we paid our bill we sat in the seating area of the lobby to finish our drinks and as we were heading back up to our room we were stopped by a staff member and asked to come back in to pay for our meal that we just paid for which of course technically is a...
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