Mister Coffee Bistrò — Restaurant in Bologna

Horrible! Took them over 10 minutes to prepare 2 Americano. Then the proceed to give you a filter coffee. When I point to him that’s a filter coffee, he point to me to the V60 and Chemex and tell me that this is a filter coffee. I then proceed to explain to him that no this is a pour over and I explain what an Americano is. End result, a very diluted Americano 4 euro and over 10 minutes.

Edit: their answer below show that they don’t know what an Americano is (or any form of customer service). I didn’t ask for an caffè all'americana. Yet after telling them explicitly what I wanted they should have managed, but it was really really diluted. I didn’t drink it. Qualified? Really? Where? Certainly not in your coffee shop. They don’t know the basic difference between a pour over and filter coffee. Come on! I have been in italy for 4 weeks ordering Americano and not a single time except in your “highly qualified” shop I had trouble. So I went to Starbucks after, there was no confusion there. P.S. like anyone, I could have drink my coffee while waiting for the food. When I saw what a shitshow that place was, I decided not to order any food. I would have take too long.

Edit2: after reading more of your responses from critical reviews, that’s basically how you do, blame the customer and praise your well trained staff.

Edit3: 9 months later, still no news from your lawyer, very slow. You must have hired him at the same place you get...

We came early, before the café even opened. Nobody else was there — just us — but the staff acted like we were an inconvenience from the second we walked in. They were arrogant, cold, and downright rude. We were a group of five and asked to sit at a bigger table. Instead, they forced us to split up across different corners of the café because "the big table was only for brunch." We ordered coffee, croissants, and yogurt bowls — pretty much a brunch if you ask me — but apparently, because we didn’t order eggs, we weren’t "good enough" for that table. The way they spoke to us was humiliating. No kindness, no respect — just pure attitude. Our coffee was served cold, and honestly, the whole vibe made me wonder if they were going to spit in it.

I understand establishments have their rules, but professionalism and basic courtesy should never be optional. Judging by the good reviews, perhaps the service depends on the day — but what we experienced was absolutely appalling.(we visited 25.04.2025) If you value your time, mood, and dignity, do yourself a favor: skip this place. I would never return and cannot recommend...

Mister Coffee Bistrò is a great place to enjoy a cup of coffee and a bite to eat in Bologna. The customer service is excellent, and the food is both savory and sweet, with fresh options available all the time. I've been there twice now, and I've had a good experience both times. I'll definitely be going back!

One of the things I like most about Mister Coffee Bistrò is that some of the employees are bilingual, which is helpful for tourists like me. The location is also great, and there are tables both inside and outside the store. The lighting and general decoration are also very nice.

I've tried a few different dishes at Mister Coffee Bistrò, and I've enjoyed them all. The coffee is excellent, and the croissants are especially good. I would definitely recommend this place to anyone looking for a great cup of coffee and a bite to eat in Bologna.

Overall, I give Mister Coffee Bistrò a rating of 5 out of 5 stars. It's a great place to go for a coffee, a snack, or a full meal. The food is delicious, the staff is friendly, and the atmosphere is inviting. I highly...