Regina Sofia — Restaurant in Bologna

Horrible. I asked the waitress around 5 times about gluten free options. She advised me not to order the risotto because it contained gluten, so I ordered the gluten free pizza instead.

After waiting 30 minutes, my boyfriend (who ordered the normal Gnocchi) got his food. Nearly 1.5 hours passed, my boyfriend had long since finished eating, and I still did not get my food. He got up to ask the staff, and the waitress clearly forgot my order. On top of that, she placed an order for normal pizza with gluten, despite my boyfriend reminding her once more about the gluten free pizza. 20 more minutes go by and STILL NOTHING.

Finally, we ask a different waitress, who confirms with our original waitress that she placed an order for a normal pizza with gluten. Even so, why would it take 2 HOURS for a normal pizza?!? On top of that, the waitress still did not admit that she completely forgot my order. Furthermore, the staff looked so completely lost every time the brought food out, and at least 3-4 times they brought food to the wrong tables. You are better off going to an average tourist trap than this place.

Not sure how this place has the reviews it does. If you are celiac, I cannot in good conscience recommend a place that messes...

The pizza was really nice. But when I paid I said I wanted to sit inside I was then told to go sit upstairs. The waitress was really confused about something on my receipt, after a while of waiting she said that I hadn't paid for a service charge....I don't process the checkout, the employee does and he obviously just forgot to put it on, so then I was told that I would have to pay or have the pizza as takout... seriously? At this point I was really hungry and just needed to eat but they were holding my pizza hostage for 2€ so I decided to get my refund for water, which is also at a charge of 2€ and would have been from a tap, alot of of faff over 2€. The pizza was really good but I probably won't return over the embarrassment of being thrown out over an employees mistake. It wasn't handled well by the waitress and I felt like I wasn't welcome, so I left. This was my first time visiting...

We visited this restaurant during our holiday with my best friend and I must say that the pizzas were amazing, coffee nice, Tiramisu wasn't the best that I tried to be honest. The service was inconsistent. Our waiter Lorenzo was top notch, sympathetic, funny, he gave us a very attentive service, however we cannot say the same about the rest of the staff. Lorenzo went for his break and during those 30 minutes nobody came to us to pick up our plates even though we finished eating 25 minutes ago, nobody even stopped by even though they saw we finished and they were cleaning the table next to us. After our waiter came back from his break he took the plates and offered desserts and coffee which we wanted to order even before but nobody came. He is a real gem of the restaurant and that's the only reason why we gave a high rating. Generally nice...