Caffè Kimbo — Restaurant in Fiumicino

I’d give this 0 stars if I could.

Was at fco airport on layover and was hungry but did not have any money in the currency of Euros, only American dollars. I asked an employee if they accepted American money. I don’t think she understood English, and that’s obviously okay, but instead of asking anyone else to translate she started to curse me in Italian. It was clearly an act of racism considering she gave me a dirty look before I had even asked her anything yet, and I am a brown and black women who wears hijab. This was an older lady who had blonde hair and was serving the food over the counter. I’m not sure why me being foreign evoked such a hostile reaction, also keeping in mind that this is an airport (a place where there tends to be diversity.) I didn’t get a chance at trying the food since I was being yelled at and the worker turned her back against me rudely. If you are clearly foreign-looking or do not speak...

DISGUSTING SERVICE!!! If you’re not Italian don’t expect respect. The woman serving my coffee ignored my request for type of coffee - soya milk (lactose intolerant). She gave me a black coffee, no milk. When I asked about the milk she escalated and was extremely hostile. I tried to communicate in both Italian and English. I had no trouble being understood anywhere else I visited in Italy. She then yelled at me that I should have requested it when I ordered. I told her I did and I also told her! Then grabbed some milk and poured it into an already full cup. I walked away in shocked and...

It gets one start because you can’t give less and my sandwich was good. I would give zero stars if I could though. While my sandwich was good, the employee was extremely rude and unprofessional! He lacks patience and should not be working in customer service, especially at an airport where he deals with people of all different languages. He grabbed the receipt from my hand, yelled at me, and threw my food down at the counter. As I write this, he is currently rolling his eyes, shaking his head, and yelling at other customers. He is acting like everyone is in the wrong and a burden for...