Mugs & co. Cozy cafe and Bakery — Restaurant in Milan

Poor food, extremely rude staff and clearly a business owner that does not respect his customers.

This is my first time writing a review here thanks to the experience we had. The place looks lovely inside and out but that was about all the positives we found. We ordered pancakes and a burger. Pancakes were extremely dry and obviously not fresh. The burger was average at best. The money we were paying for them we expected much better.

However, worst of all was the rude staff. Our server was horrible from the get go while me and my partner were being nothing but polite. She gave the impression she was annoyed that we had the cheek of coming in there and disrupting her day. I gave her the benefit of the doubt that she was having a bad day but when my partner went up to pay another staff member, she was met by further rudeness.

The multiple reviews here stating similar experience of poor food and rude staff are clear this is a trend. Further, the cheeky and unhelpful replies that are being placed on some of these reviews show how uncaring the owner is. Surely they should be attempting to fix these issues rather than make excuses and blame the customers?

Very poor experience and would be surprised if this place is still in business when im back in Milan if the owner does not change his attitude and attempt to find politer staff and...

If or when you ask for pancakes 🥞, you-the customer need to be very specific in how you want them served to you. I brought them a picture if pancakes from their page and it did not come/was not served to me the way it look in the picture. The pancakes were not moist. They were DRY. AND they were cold. I started not to complain but then I thought, wait-a-minute....I am the one paying for this food!! I need to say something and let them know I'm not satisfied! No need in eating s meal that you're not satisfied with- you paying for it! So I did. I took the plate back. I also told the waitress IF I have room for eggs, I will order eggs AFTER I FINISH my pancakes. I might well has told her to bring me the eggs at the same time because that's what she did. The order came back to me look like a sandwich to the point I told the 2nd waitress that it was not my order. They served my eggs bacon and pancakes together, looking like a sandwich! I did not ask for that! The small kid size orange juice for the public cost 3 euro and some change. I believe a large orange juice should cost that amount. In the future, I'm going to just start making my own pancakes because even California Bakery (near City Life) serves cold, uncooked-just-came out-the- bread bag...

Dear Mug&co,

I am giving you a detailed feedback given your shameful comment. I arrived to the place and I was supposed to have an important call for work, therefore, I asked your waiter in advance if I could stay for at least 1 hour and he reassured me I could. So I made an order and took a sit on the terrace. But as soon as the order arrived I was informed by the owner that they were closing soon. When I explained that I had asked the waiter before he said “He is not the owner. I am!” What a hilarious comment…how am I supposed to know who is the owner and who is not to ask about the closure?! 🤷‍♀️ (Notice: NO “sorry” or apologies given about the inconvenience). So I had to finish my order literally in 30 sec and run back home under the rain to make it for the call on time.

To sum up, dear Owner, if you are talking about respect, or don’t make your staff work on public holidays or define well the working hours. And most importantly, don’t forget to pay the respect also to your customers who bring you money! 😉

All the best, Alina

P.s. after your impolite comment downgrading the...