Gelateria La Romana dal 1947 — Restaurant in Rome

I’m here from Us , I live in Rome almost 6 months with my kids . I was every day here with my kids taking a table for my family for 6 people including my nanny . The staff is the best and this location gelato wish even better then other locations of Romana . NOW I got surprised that its two weeks already this location has broken air conditioning and every time I have let my kids to sit on the floor outside because I can not take them other replaces as we eat all organic . And I can see the staff with no color in their faces Almost passing out because their were not air to breath inside . It’s something impossible whatever the staff is going through and we really feel sorry for them and not legal .

This kind of problems is better to close the location until the problem is solved . We just surprised again how this kind of company that looked like very professional can stay with no solution something like air conditioning.

Ps. They have even broken Mushine for Carmel and it’s more the two months not solved again . Now is everything 5 star

New Management, even better , everything is perfect , the shop is so...

Came on with full face helmets on, hard plastic covering our entire head. They said nothing for 5 minutes while we chose what flavours we wanted, but then when we asked to order (because the assistant was chatting to someone else, not because he came over to welcome us) he refused to serve us unless we wore a paper face covering instead of a solid plastic one. Also, the assistants remarked our arrival so if they were really going to refuse to serve us, it would have been smart to tell us immediately, not wait until we have chosen what we want and asked for service. It would have also been a good business move to be nice about refusing us service, not having a dismissive demeanor and rude mannerisms. It would have been a better business move to prepare the ice cream quickly or offer a sample, so we can remove our helmets and start "eating", take payment, and make money. All the while, we were surrounded by people eating ice cream with no face masks on, and another assistant had her mask...

Terrible experience – avoid this place!

On June 27th, my bag was stolen while I was having ice cream in this almost empty café. I had briefly walked to the fridge to pick a dessert, and when I returned, my bag was gone. I clearly remember 3–4 suspicious people walking in with bags and leaving without buying anything.

The security camera was pointing exactly at my table, but when I asked the male staff to check it, he coldly refused and said it was “not allowed.” He didn’t care at all. The female staff member was at least kind enough to help call the police.

But the police in San Giovanni were just as useless – they didn’t take me seriously and even made sarcastic remarks. If the cameras are not used during a theft, what are they even for?

I will never return to Italy again. Stay away from this café – no security, no help, no...