Mr. Crunch — Restaurant in Rome

When we arrived in Rome, we lunched here. We enjoyed the pizzas so much that we decided to eat here again before our departure (10.07.2024). Being vegetarians, we asked the vendor to clean the cutting utensils. However, he was rude and made a fuss about it. Fortunately, another very kind employee from Bangladesh noticed our request and promptly took care of it, ensuring our pizzas were cut with clean utensils.

As we were eating our pizzas, we noticed they were badly burnt (see photos). I showed them to the vendor and pointed out they were burnt. He ignored me and mumbled something in Italian, leading me to believe we were being insulted. I again pointed out the burnt pizzas, and he simply gestured towards the trash can. There was no effort to make amends. Even if there is a language barrier, some things are universally understood. If not, one can always ask a colleague. Nevertheless, there was no apology, no offer to replace the burnt pizzas or refund the money.

Shortly after, more customers arrived and placed orders with another vendor. I discussed the issue with him. Only after a very lengthy discussion did he partially acknowledge the mistake and offered a refund. I declined! It is outrageous how disrespectfully tourists are treated here. We do not want charity! We paid for burnt pizza, which is also weighed here. It is disrespectful that one has to argue at all! I asked the vendor if he would eat the burnt pizzas, and he said no. So why the long discussion? This is the worst hospitality I have experienced as a tourist in any country. I strongly advise against coming here. You will be scammed and insulted in Italian. The only nice employee here is the one from Bangladesh (many kind...

I lived near to termini( the train station) saw a lot local people there so decided to give a try, turn out was a surprise, I love the eggplant pizza, wanted to buy more for on the way to airport but around 10:30 they were still not fully open. Now I’m kinda like a pregnant woman, I really want that eggplant pizza again, but cannot find...

Mr. Crunch Pizza is hands down the best pizza in Rome! It's a lovely local spot with a welcoming vibe and delicious food. The Margherita pizza was our absolute favorite – perfectly baked with fresh, flavorful ingredients. We loved everything about this place and will definitely be coming back. A must-visit for...