Madegra Salerno — Restaurant in Salerno

First wrote this review as criticism, now as a warning.

Edit: Genuinely wondering if these responses are AI or not because of the ridicilousness. The owner basically admitted they lied and thought they got a point when I wrote what actually happened? That the truth came out, because I wrote what actually happened? The owner is very weird. This is how the owner greets every customer that doesn't give them 5 stars. Very childish, very immature owner. Maybe instead of insulting, they could've not responded, or taken action and take the criticism like a real business. Reviews exist for a reason, and it seems like the owner needs some classes in how online reviewing works and how it could affect ones business. Don't go here for your sake, you'll get dissapointed. Thankfully I'm never coming back and advising people to never go here, and looking forward for the eventual insults from the owner again because of this edit. Ciao!

Responding to the owner (EDIT): Thank you for confirming how unprofessional you guys are. Instead of responding to criticisms, you instead lie about me and what I ordered and insulted me. I am not a girl, clearly a guy by my profile. We were not two girls, we were 5 people, a family. We didn't order 2 croissants, we ordered one croissant with pistachio and one cake in a cup. No one of us asked to switch croissants, I just put my plate with a half eaten croissant on the table and one of your servers didn't even ask to take the plate and instead tried taking it. And if you say you speak english, why don't you respond to me in English then? Clearly your business can't handle criticism since I am not the only one with complaints, and certainly not the only one who have received such a ridiculous response. You guys make Italy seem horrific if this service is what you claim is normal here. This place is a tourist trap with extremely rude staff.

Original post: The staff were just unfriendly in general. Not a single smile across any of the staff. The woman working at the counter felt like she was ignoring us and told us to get out. We ordered croissant and another cake and sat inside. The food was good but not anything special. It felt like they were rushing us to eat and then told us multiple times to get out when we hadn't even finished our pastries. One of the staff tried taking my half eaten croissant that I hadn't finished, didn't even ask if I was finished. We always felt like they were staring at us and hoping we would leave, even turned up the volume of the music to where we couldn't hear each other speak. Staff was just very unprofessional.

Also, I know English isn't so popular in Italy and I get that you can't really force staff to know English, but if you are situated in such a tourist heavy area then it would definitely be easier to communicate with your staff if they...

EDITED REVIEW:

I recently visited Madegra for a quick breakfast, and while the experience had its ups and downs, it was overall satisfactory. However, after the owner's response to my review, I feel compelled to lower my rating to one star.

Initially, I found the lack of displayed pricing a bit off-putting. Now, in response to the owner's comment, I’d like to clarify that nowhere did I see pricing displayed upon entering. It's unprofessional and unethical to dismiss constructive criticism by calling a customer ignorant.

While I appreciate the fast service—our cappuccinos, donut, and croissant were prepared quickly—the croissant itself was disappointing and served cold, lacking adequate filling.

While I understand that you can't please everyone, treating potential customers with respect is essential for running a business. I won't be returning. I don’t recommend supporting a business owner who is arrogant.

ADDED: I find it concerning that you choose to dismiss feedback in such an unprofessional manner. My experience reflects a pattern noted by other reviewers, indicating a consistent issue with communication and customer service at your restaurant.

If pricing information is meant to be accessed via a QR code, it should be clearly displayed for all customers, not just those who know to look for it. Blaming customers for not noticing something that is not adequately communicated is not the way to build a successful business.

Constructive criticism is intended to help, and I hope you take this opportunity to reflect on how you engage with your patrons. Respect and accountability are essential in hospitality, and I encourage you to consider these values...

Food was average. No pricing displayed in view so you have to take their word when you go pay. Some food is reheated by microwaved and made the smell fisher. I found the pricing was higher for Salerno and felt like a tourist trap. Also they highjack your phone to give themselves a high rating on google.

*responding to owners response

you sound like a crazy owner who will not take constructive criticism well. You are correct it is self served by the worker behind the counter there 😂customer has no say in how much they order. The only pricing I see is on your online ordering which was cheaper. I repeatedly saw the worker highjacking EVERY customers phone whilst I was there so you could give yourself 5stars 😂 😂maybe you should take your own advice and go doctor and check you aren’t crazy 😂😂😂 one star is appropriate due to owner need retraining to response appropriately rather than respond like a child.

Where is the price inside? Next to food or outside store? The only pricing is from reviews posted 5yrs ago with pictures of pricing clearly displayed outside shop?! No receipt was given after payment for customers to see itemised payment. You can tell by your behaviour that you are a stupid man with no accountability to constructive criticism how pathetic your replies are to everyone who dare critique the restaurant 😂😂😂 rather than use this as constructive and make positive changes for future customer you go on the attack with childish responses. What a joke you are. I hope all customer reads google review to see owners response. No need to talk badly as you do a good job of it yourself to lose...