Viola Bakery — Restaurant in Syracuse

Sicily #17, Ortigia #6, Pasticceria/bakery #2, Cafe #3: came here for my birthday brekkie, and it was quite the experience. Not sure what was going on during the visit (more guests than usual and/or understaffed), but it was incredibly slow.

If possible, I highly recommend you order inside and then try to snag a table outside after (if possible). Otherwise, highly recommend ordering to go as waiting for table service is a whole ordeal.

We ordered two coffees and two pastries, and I highly recommend the caffè freddo con panna and the cornetto al pistacchio 🥐 Also recommend ordering in Italian or if you speak English not deviating from how they typically serve things (my cappuccino freddo was initially a hot cappuccino with ice cubes).

I'd return as the food/drinks were good but would only...

The pastries and food here are truly delicious – especially the cannolo and the cornetto, which are absolutely amazing.

Unfortunately, the service doesn’t match the standard of the kitchen. You can’t order at the counter and then take a seat; you’re expected to wait at the table – but today, no one came to take our order at all.

There is one lovely young woman with long dark hair who is always kind and helpful. Unfortunately, the older lady at the register tends to be unfriendly.

I had really hoped to enjoy breakfast here every day, just like I did two years ago – but sadly, the current atmosphere and lack of service have discouraged me.

Photo taken a few days ago – before today’s...

Despite being located on one of the main tourist streets in Ortigia, this is a very authentic and reasonably priced café. There is a lot of seating space in the back, which comes in handy on colder mornings. There is a table for bigger groups available at well. They service is very friendly, they speak very good English and explain everything well. The wifi works well too. Selection of both sweet and savory freshly made snacks is wide. Pistachio croissant was excellent, as well as the ricotta cheesecake. If you want to try something less usual, I recommend crema di cafe (cafe del nonno) which is basically a slush version of espresso. Overall, we really...