Osteria Al Pozzo Roverso — Restaurant in Venice

PLEASE READ BEFORE YOU GO THERE! I have never experienced anything like this, to be kicked out from a restaurant where I was invited with a smile moments earlier! How did this happen? The children wanted to eat something (my wife and me don't necessarily, because we ate a hearty breakfast and we additional know perfectly that our children are picky eaters - they will eat a little and we have to eat the rest after them). I stopped with my family (2 adults + 2 children) to see the menu of this "restaurant". As usual, we were stopped by a man who invited us to come in and eat. We decided to entry. At the beginning I asked for a bottle of water and 4 glasses (the temperature was very high). The waiter gave me the menu, and I asked what he recommends - I always ask because restaurants sometimes have something extra(we like with my wife try new flavors). Not this time, the waiter quoted the menu, praised pizzas, seafood, etc., so I already knew that they do everything that others. We resigned with order dishes for me and my wife to and focused to children. Children like children - they asked for pizza Margherita and Spaghetti Carbonara. Here we come to a situation that shocked me. The waiter said that everyone must order at least one dish because if not, we have to pay for water and leave the restaurant!!! At teh beginning I thought, that I misunderstood, or the guy was joking, but no... He was completely serious, took menu cards from table and started arguing that this is the Chef's rules and that it is a standard in Venezia that everyone in a restaurant have to order at least one dish. I politely paid EUR 4.50 for a bottle of water and left the local. Together with my family, we have been to many countries in Europe and beyond, but we have never experienced such arrogance and insolence anywhere. When we left, the waiter shouted behind our backs that he was sorry, but that's the rules Boss and .... wished us a nice day. A real master of the feeling of atmosphere. The event in this place affected our further holiday plans. We did not return to Venezia the next day, although we had planned to visit other islands. People like the owner of this place, greedy and sick for money, unfortunately make that Venezia, despite that is beautiful and charming, is a place where you no longer feel like a guest or a tourist, but a "sheep to be sheared". I STRONGLY ADVICE AGAINST everyone any closer contact with this venetian circus called Osteria Al Pozzo Roverso. Only $$$ matters there, if you're not going to leave the right amount of cash there, you fly out the door.

P.S. A few streets away, the kids ate at Trattoria Da Gigi without any problems. The waiter had no problem with the fact that my wife and me did not order anything, so as you can see, the standard of throwing guests out the door is only in Osteria Al...

Worst experience ever very RACIST. I am Asian currently living in America, totally fluent in English and I can read Italian as I learned Latin. They immediately assumed that I will be totally ignorant. They never asked if I was okay with the seat they are assigning me. As I was reading the menu they brought the paper saying today's menu with no price indicated and indicating that there will be 12% service fee only in Italian when there are English written for the menu. Rather than using paper, I ordered same food directly from the menu with price indication. For the first one they said the menu was sold out, so after considering for a while I ordered another one. Then they indicated several menu that is not available. The list was exactly same as today's menu (logically then they shouldn't have brought that paper to start with and why in the world would they leave out the price!) Apparently many people from Asia seem to have similar experiences. Seems like this has been going on for several months now. I will never visit this place again and I would never recommend here.

한국분들 절대절대 가지마세요. 동양인들 영어 못한다고 차별하네요. 오늘에 메뉴어 버젓이 있는 메뉴를 가격이 표시된 메뉴에서 시키려고 하니 다 없다고 하고. 오늘에 메뉴는 가격도 안적어놓고 본래 메뉴에는 표기되어있지않은 12% 팁도 내야 한다고 하네요 (그것도 영어도 아닌 이탈리아어로만 적어 두었더군요). 동양인이라고 좌석배치도 그렇고 메뉴도 그렇고 완전 덤태기 씌우려고 해요....

we´ve visited Roverso two times. At the first visit we we´re really happy about the service and the delicious food we got. The 12 PERCENT Service Charge was in our opinion way to high but as descriped the overall experience was positive why we came again. This time we decided to try the menu with 2 dishes, one litre of wine and a bottle of water. From the beginning the behavior of the waitress was really different. The great and nice service we enjoyed in our first stay did not exist anymore. After the first dish we´ve waited more than 25 minutes somebody took the plates from our table. We felt discregarded because the waitress walked by at least 8 times to greet and serve other tables during this time. Probably it would have taken much longer if we wouldn´t asked another waiter while he cleared plates from other tables if he would mind to take our plates too. The second dish took all together around 35 minutes to come after we finished our first dish. Unfortunately it was really disappointing. The french fries were cold and the chicken was fried dead. Another strange thing was that we got charged one more coffee at the first visit. This also happened during the second stay on the...