Ristorante Da Tura — Restaurant in Venice

Located in the ghettos of Venice is the Best Western Bologna hotel with Datura restaurant. A modern atmosphere and very clean hotel. On the last night of our stay, we decided to dine at Datura. A party of 6 of us sat and my wife and I ordered a Caesar salad for starters to split while the other 4 people ordered entrees. Our salad came out first and was not what we expected, a mesclun green mix with large shaved Parmesan pieces and a blob of mayo like jarred dressing, totally flavorless. While we were eating our salad the others entrees came out. We ate less than half of the salad as we expected a more authentic version. After waiting over a half hour for our entrees and after the others in our party wre done eating I approached the waitress and asked about our food. She then proceeded to inform me of the process in which food is brought out. Now, yes I may be some dumb Americano to her but I do know what the procedure is when a salad is ordered for a party of six, you bring the salad, hold off on the mains and bring them all out at the same time, I don't care what country you're in, that's the process. I cancelled our dinner entrees. Fortunately the people we were with were very gracious and paid for our grocery store salad and the wine we drank. I'm not sure if the waitress was new or not and she was nice enough, but this, as my final meal in Italy was the most disappointing. Fortunately we will never be back to the ghetto here and would recommend McDonald's across the street, I'm sure that they could...

1 Star - Disappointing Experience Due to Service Errors

My recent visit was unfortunately marred by multiple service mistakes. We carefully ordered Bigoli with Carbonara Sauce by pointing to the menu item due to the language barrier, yet received Gnocchi with Duck instead. When we brought this to our server's attention, she incorrectly insisted we had ordered wrong, despite our clear communication. Her attitude is rude and arrogant.

The situation worsened when we were charged for both the incorrect dish and our actual order. We tried to communicate with her that we are not paying for the wrong order and the food we didn't eat. But she wrote us a note that we have to pay even though we didn't like it. She has completly denied her mistake and lied about the reason of changing dish, she said to other restaurant staff that 'we didn't like the dish' so we change the dish - which is not true. Only after speaking with the manager was this billing error corrected.

While mistakes happen, the refusal to acknowledge the error and the initial attempt to charge us for food we didn't receive shows a concerning lack of professionalism. I expect better from any dining establishment, and will never...

Very rude staff and never say sorry for their mistake and poor service. We stayed 3 nights in Best Western Plus and just before checking out of the hotel, we went down this restaurant in the hotel for breakfast. We ordered americano, shakerato, and two croissants and panini sandwich but panini was not serviced. My husband went to cancel but the staff said it would come out in a minute but never got the food... We decided to cancel so that we could go for checkout and get the train. But they denied the cancelation and were finally trying to give us the cold sandwich for takeaway. The truth was the two female staff were shifting the work onto each other and our order was a victim of the poor service and mistake. The male staff at the payment were rude saying it is common in Italy. What a service! They were not busy at that time... Just walked out without the panini. They certainly ruined our good...