ＰＥＮＫＥ ＢＡＲ＆ＢＩＳＴＲＯ — Restaurant in Hakuba

We arrived at 7:50pm and managed to get a small table by the kitchen. At exactly 8:00pm on the dot, we finally got the attention of the waiter only to be told that we can not order dinner anymore (only snacks) because they only accept orders until 8:00pm. He could’ve taken our orders right then as it was exactly 8:00pm but refused. The bar also took our payment for draft beer, and after a few minutes we were told they dont have any left because they probably couldn’t be asked to refill the barrel. We had to get a refund instead.

Customer service needs a great amount of improvement. It feels like they “cant be asked”. Such a terrible experience on our first...

Lots of love for Penke! The kitchen and bar staff are absolute legends, who make you feel right at home! The food quality is excellent and menu provides a wide variety of dishes to suit different preferences (chicken parmi is a stand out!) Love the range of cocktails and bevvies, (the spiked hot choccy is unreal and a perfect winter warmer after a day out on the mountain. The music is certainly bop-worthy, (whoever made those playlists needs a raise 🤠)! Also, a weekly must is popping in for Trivia Tuesdays - a guaranteed good time! Highly recommend this...

Cool spot with good food and good atmosphere. Nice break when you don't want anymore Japanese cuisine. Sliders and chicken parmigan are really tasty. Quesadilla appetizer goes down fast too. Really friendly staff and cozy atmosphere. We happened to catch live music that...