I wouldn’t recommend this restaurant and would ask people not to go unless you want to be humiliated by quality of food and customer service, based on my own experience.

We (4 adults and 1 child of 6 years old) walked in tonight as we heard that this restaurant serves nice unagi don, my favourite Japanese meal. Food you could order on the manu were very limited, which was quite disappointing. The noise from ventilation(?) was so loud that we could hardly hear each other although we sat next to each other. It took a quite long time for the food to be served, which we understood that it took take for food to be cooked after ordered. It didn’t taste as expected, according to a Google review of 4.8, as I had far better unagi don either in Japan or other countries. But, this was not the worst.

As the unagi wasn’t cooked thoroughly, the meat tasted a bit raw, so were the tiny fish thorns. Our child tried his best to eat, chew as well as spit out thorns, but still one thorn got to his throat and it was causing a lot of pain.

After we spoke to the staff, they called ambulance and said someone would come and help, free of charge. So we assumed that the restaurant was going to take some responsibilities as it was mainly caused by improperly cooked/grilled unagi.

But we were charged 50,000 Japanese Yen by hospital for a fish thorn which was actually done by the father, as the hospital staff couldn’t perform any treatment after initial check. We were decent enough to pay full restaurant bill, while the restaurant denied any responsibility.

The whole thing was so upsetting that we thought it was a shame that a restaurant could treat its customer so inconsiderably. A restaurant that doesn’t respect its reputation and its customers definitely isn’t worth any recommendation. I wish they could respect the value of their reputation and have some basic sense of responsibility.