DEAN & DELUCA 名古屋 — Restaurant in Nagoya

Appalling customer service experience - no wonder they are out of business everywhere but Japan and Hawaii... my husband and I LOVE their wine selection and cured meats. Every Christmas I buy my husband the loveliest stocking stuffers here and our favorite stollen... birthday treats, Valentine’s treats, you name it. We spent a lot of money here. I splurged on some 3800¥ white truffle olive oil for my husband for Christmas. And he opens it on Christmas Day to notice it expires JANUARY 2021. The staff never alerted me of this before purchase, I never thought to look because I have NEVER in my life purchased expired olive oil for Pete’s sake. Went back to the store and found that, only a short two weeks later, all of the olive oil in stock of this type has expiry dates of 2022. We left it unopened so the staff could exchange it. They made that pained face and basically told us too bad for you, it doesn’t technically expire until Jan 31. Are you kidding me?! Stuff it, Dean and Deluca. Out of principle we cannot spend our money...

Firstly I want to mention the staff who went above and beyond to help us from getting a basket when they saw we were carrying too much, to helping us with paying and heating food, to cutting fresh charcuterie when she realized we were eating in and not taking away, cutting cheese and putting it on a plate, opening our cava and getting an ice bucket. Amazing service and all so friendly. Thank you. The food as always...

Fantastic selection of fine groceries. There are many exquisite dishes available to eat in. Everything in this shop is delicious, quiches, soup, sandwiches made with a great selection of breads, hams and cheeses. Sweets are also plentiful. The only down side is that this place is always crowded and makes it very difficult to get a...