インド料理 アルナーチャラム 本店 — Restaurant in Osaka

I am in shock and awe at the amount of positive reviews this place has. Perhaps ownership has recently switched hands, or perhaps the recent pandemic has allowed the level of customer service to fall to a dramatic low, or maybe it ceased to exist in the first place?

Either way, after attempting to pick a rogue hair from the top of a slice of our cheesy nan bread, we discovered that the hair was actually baked inside. We called over the “manager” or “owner” and showed him the hair. Sniggering in disbelief he slowly pulled the hair out the nan.

The hair was clearly baked in the nan but, nevertheless, the apathetic owner continued to find the spectacle rather amusing. Unfazed, he waddled off to the kitchen with the hairy nan slice to show the chef. He told us he would bring out another nan. We continued to eat the remaining slices only to find two more long strands of hair. Once again, we called the so-called manager over to our table. Smirking and sneering, he was still unable to conjure up any form of apology. His mannerism clearly indicated that he didn’t care whatsoever.

He then had the audacity to bring out the chef from the kitchen to show us that it couldn’t be his hair because it was too short, and that likewise, it couldn’t be his own hair because it was also short. I couldn’t believe this was actually happening. Unlike a normal restaurant owner who would accept responsibility and apologise profusely, he chose to do the opposite. He wasn’t even embarrassed. It was like something from Gordon Ramsay’s Kitchen Nightmares. It was very bemusing to say the least.

We said we did not want any more nan and that we were not prepared to pay full price for the food we ordered. The managers reply was that discount was not possible. Instead, a minuscule bowl of rice and an extremely diluted “complimentary” lassi were placed on our table. The atmosphere which immediately ensued was horrendous. We sat awkwardly at the table, unwillingly eating the remaining food, of which we had to pay full price for.

In short, if you seek to find a restaurant with exceptionally awful service then look no further than Arunachalam - which should be more appropriately pronounced as “I-RUN-A-SALON” considering the amount of hair that you can find in their food. All in all, this is was the worst experience I have ever encountered in a restaurant. It wasn’t so much the hair, it was the inability of the owner to accept responsibility and say sorry. Avoid this place at all costs.

Note to manager: Maybe you ought to start saying “Hair you go” when you place food on...

The food is fine, not the best but not the worst. But ow, the service guys. We get there to do takeaway. The personnel didn't know how to run the credit card machine so we waited 20 DAMN MINUTES. 20 minutes. Another guy came from nowhere and solved the problem but it was so unsatisfying. They say sorry and bye, no drink for free or anything. Not that I wanted it but that's what we call client service guys.

Another thing, they write on their menu refill is ok for nan (+100y for plain, +300 for cheese one). But they made me pay 300y even tho I just took cheese nan. Without refill. Nothing written nowhere. And for sure, takeaway doesn't include the soup that the client can have when they're eating inside.

Poor, poor service. Way better services is easy to find so my advice is just to go to a...

I was walking home thinking I was too tired to cook and happened upon this little restaurant. Very happy I stopped in as the curry was excellent and so was the chai tea. I asked to have the chicken tiki marasala not hot as I can’t take hot/spicy food. As a result I was able to enjoy my curry! The waiter even warned me about a green sauce and said it was very very spicy. I had a...