Cafe Lab. — Restaurant in Osaka

Visiting from Australia. Have been here a few days ago and had a lovely time with my family. But this time I went by myself and they were very inflexible and very rude. I asked if I can change the coffee on a set meal to an espresso and they said ‘it’s not allowed’. I even said I would pay extra for an additional coffee but they wouldn’t ’allow it’ even though I had this option a few days ago with my partner at this same cafe. The attitude of the two women behind the counter was rude and dismissive. I suspect it’s the colour of my skin since this time I wasn’t accompanied by my white partner and mixed race kids....

Ended up here because area around Station was too crowded. Wanted to check it out for a long time so I did. There is a whole area behind the cashier which if very big and has sofas, work stations, tables and a counter. Relaxing music. One of those places you can spend a few hours working or talking with friends. Coffee came out very fast after placing order so don't expect coffee to come after eating. 4 stars for being good in a normal way. It's Illy coffee but don't expect anything special. Price includes relaxing atmosphere, wifi (limited) and...

Actually it is illy Coffee, and Poor quality coffee.

Ordered a medium cup to go, and did not get even half the to go cup full ! When I asked where was the rest, they just ignored me. Also got a similar cup of coffee when in Taipei last year from illy store. I guess I should have known then. The only lab experiment they are doing at this location. “Cafe lab” is to see how badly they can rip off their customers.

Warning.... if you expect to get what you pay for, visit another coffee shop. I will avoid illy coffee stores at all costs in...