Starbucks Coffee - JR Namba Station — Restaurant in Osaka

I want to formally raise a concern regarding an unpleasant and disappointing experience at Starbucks, located at Osaka Namba Terminal, on May 21st, around 7:30 a.m. As a non-Japanese speaker, I placed my order in English, requesting a grande and a tall soy latte. However, the staff who took my order reacted in a manner that I found both unwelcoming and unprofessional. Upon hearing me speak English, she abruptly stopped talking and pointed at the menu aggressively and dismissively. I was taken aback by her attitude, which made me feel unwelcome and uncomfortable. I understand there may be language barriers, and I always strive to be patient and respectful when travelling. However, I believe a certain level of courtesy and professionalism should be maintained, especially in a global brand like Starbucks that prides itself on inclusivity and customer service. It was the last day in Osaka, and the incident completely ruined my mood!

Hopefully, this feedback will be taken constructively, and steps can be taken to ensure that all customers, regardless of language or background, are treated with respect...

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