ブッフェレストラン ハプナ — Restaurant in Sapporo

I majored in hotel management at a university and have a long experience working in the hotel's human resources department, I like the place called the hotel, and I respect the hotelier. Currently, I do not work in a hotel, but I enjoy traveling and experiencing many hotels in many countries. But one of the F&B employees I met at this hotel felt like he didn't even have basic manners. As you can see from the picture, the restaurant allowed us to sit right next to the entrance, even though there were many empty seats that day. Usually, restaurants guide customers to the inside close to the food when seats are empty at the inside table, I guess this hotel doesn't follow the usual hotel service? When a family member living in Japan asked the staff if they could change seats, (He even made this gesture from afar🙅❌) and only made a brief comment, "The seat is fixed." I don't want to think about this, but did you assign a seat next to the entrance because you didn't like Koreans or Chinese? If that wasn't the case, he should have come close to the guest and explained it kindly, and it was an act of showing the level of this hotel to have him sit right next to the doorway even though there were many empty seats in the first place. I personally like Japan and have never felt discriminated against, but due to the strange staff of this hotel, I will never come and recommend this hotel in the future. The staffs at Tokurei Hotel are even more compared because they are so friendly. And, the Tokurei Hotel was very happy to have Hokkaido ice cream in both breakfast and dinner, and it was very convenient because the dessert cake was delicious and the snow crab was trimmed to make it easy to eat. But this hotel ice cream has regular ice cream sold in convenience stores, cheap slices of bread, and completely untidy snow crab. Work hard in front of the entrance because you have to cut and eat...

It's a shame that a once excellent buffet restaurant became subpar after COVID-19. The enviroment and service are still top notch, however, the dinner buffet food selections are limited. It seems they cut all other food cost to keep snow crab legs on the menu. Ten years ago when my family visited the place for the first time, they offer excellent sashmis and BBQ seafood including king crab legs among other delicious options. Now only cold snow crab legs survive. Food selections are limited compared to other buffet restaurant. Nevertheless, there is no time limit so you can really enjoy the evening with your...

土日のランチビュッフェに行きました。札幌駅から送迎バスがあります。

■パフォーマンスコーナー ステーキ／酸辣湯麵／天ぷら／ジェラート／クレープ

■ビュッフェコーナー ハンバーグ／たこ焼き／チキンナゲット／フライドポテト

赤いベリーのピザ／サツマイモとペンネのグラタン／チキンのカチャトーラ／ベーコンと菜の花のスパゲティ／刻みキャベツと挽肉のカレー／白身魚のカレー風味／じゃがいもとタマネギのロースト／キノコのスープ／豚汁／いわしと茄子のみぞれ煮／鶏もも肉の唐揚げ薬味ｿｰｽ掛け／四川麻婆豆腐／水餃子／豚キムチチャーハン／鶏肉とザーサイの豆腐サラダ／北海道産タコのカルパッチョ／生ハムとグリーンリーフのシーザーサラダ／

レタス／オニオンスライス／キュウリ／海藻サラダ／ポテトサラダ／コーンサラダ／ミニトマト

イチゴチョコのファウンテン（プリッツ、マシュマロ）／イチゴのタルト／イチゴミルクレープ／イチゴモンブラン／イチゴティラミス／ソフトクリーム／フルーツカクテル／マンゴー／グレープフルーツ

ソフトドリンク／コーヒー／紅茶／ココア

天ぷらは揚げたてで美味しかったです。ジェラートのチョコレートが濃厚で食べる価値ありです。ただ、その他は期待したほどの味ではなかったです。普通かそれ以下。一通り食べたらもう他に食べたいものがないなって感じでした。特に酸辣湯麵は麺が美味しくなくて残念。あと、料理を盛るお皿が最初から汚れたものが多く、食洗機に入れた後、チェックがされていない感じでした。行く場合は、お皿が綺麗なのをよく選んだ方がいいですよ。

接客は大変よかったです。席の間隔も空いていて、他のお客さんが気にならなずゆっくり楽しめましたし、食器を下げるのも早く、料理も無くなっていないか頻繁にチェック&補充していて、とても気が利...