An overhyped pizza with horrible customer service and unnecessary fees.

Unfortunately we found this place through social media with high hopes only to have a horrible night.

Short explanation: Horrible customer service, very understaffed, pizza isn’t even that good like all these other reviews are claiming, WAY OVERPRICED, unnecessary fees.

First the service:

We arrived around 6:45 and there was no line, we said a table for 2 and he said it would be about a 30-40 minute wait, we said that was okay and he began to say oh come back in 30 minutes because there’s not a table ready, we said we were okay to come back but was there a list we could get put on and he said there wasn’t, we decided to wait there and he seemed bugged we decided to wait outside. It was as if he was trying to get us to leave in a way. He then in front of our faces began to let in 6 people from a list he pulled out. He then told us to wait a little longer even though there were 2 seats at the bar in front of us. We then understood that they are VERY understaffed. Which didn’t help as they took us back and he told us we could only order pizza and we only had 1 hour, which was fine we didn’t want to be there long after the kind of off putting service we were receiving. The waitress then opened up the menu for us and stared at us expecting us to have our order ready without even having had a chance to take a glance at it. After a brief glance we asked what was most popular and got that but it was very very rushed.

The water:

First they brought our waters which were bottled water, then we realized that they were probably charging us for it, after we found it on the Menu it was ¥700! After we asked for just 1 bottle instead of 2 she showed us the front of the menu which said each person had to order 1 drink. So we said screw it because it was the cheapest thing, after opening it, it was sparkling water, they gave us sparkling water, with pizza. We then said the seat fee per person of ¥380 yen on the front where it said each person had to order 1 drink.

The food: The pizza came out and honestly it wasn’t anything crazy. The crust had some char to it, the toppings were tasted alright but my wife said she’d rather have dominoes and these were their 2 most popular pizzas. So that is why I gave it 2 stars because it was eatable but when dominoes is better than this, it’s not getting more than 2 stars. It was also like ¥5000 for these 2 pizzas that were like a S-M sized pizza. If you’re looking to get full from this you won’t because it’s not a very big pizza. It was also decently greasy.

If customer service turns you off and ruins your meal I would not recommend coming here. If you can bear the awful customer service and really want to taste this mid pizza, get it for take out to avoid those extra fees.

Again we spent a total of ¥7300 for mid pizza, sparkling water and awful customer service.