Kasuga Ryokan — Hotel in Tokyo

When we arrived at the hotel to check-in (as agreed around 3PM) the door was opened but nobody was at the reception. We rang the bell and called a great number of time but nobody came. We even went to the 2/F of the hotel to see if anybody was there. After about 20mn of waiting and calling, we left.||||We returned to the hotel around 5:30PM. As the reception of the ryokan looked very old, with dirty bed sheets on the floor, we asked to see the room before check-in. The room was very dark, with no window and looked old, sad, not very clean with a smell of mold.||||In light with all this, we decided that it was not possible to sleep in such a place with our 2 kids and decided to leave (even if it ment paying a late booking...

When we arrived at the hotel to check-in (as agreed around 3PM) the door was opened but nobody was at the reception. We rang the bell and called a great number of time but nobody came. We even went to the 2/F of the hotel to see if anybody was there. After about 20mn of waiting and calling, we left.||||We returned to the hotel around 5:30PM. As the reception of the ryokan looked very old, with dirty bed sheets on the floor, we asked to see the room before check-in. The room was very dark, with no window and looked old, sad, not very clean with a smell of mold.||||In light with all this, we decided that it was not possible to sleep in such a place with our 2 kids and decided to leave (even if it ment paying a late booking...

Recommended by a friend. Very friendly, clean, quiet, helpful inn; Great location; train station a block away, as well as many temples, gardens and sites within walking distance. Excellent service. Traditional flooring in the rooms. Need to remove shoes before entering. Wooden sandals and socks provided. Private bath, also, in the room. Futon's on the floor, at night, for sleeping. ||We did not eat at the restaurant or use the hot bath facilities, to be able to comment. ||It was worth staying at and trying for...