Sultan - Concerns About Pricing
Sultan offers tasty Indian cuisine,However, my recent experience raised some concerns about their pricing practices.
During my visit , I ordered two naan's and one dal for takeaway. According to the menu, this should have cost around 1300 yen (600 for dal, 350 each for naan). However, I was charged 1600 Yen. When questioned, the only front staff explained that takeaway orders are priced higher than dine-in, which was unexpected and not clearly communicated beforehand.
This substantial price increase for takeaway orders feels excessive and lacks transparency. It would be essential for the restaurant to clearly state this policy on their menu or inform customers before ordering to avoid surprises at checkout.
Additionally, when I attempted to split my payment between cash and card, the staff seemed reluctant to accommodate this request, which was disappointing.
While the food quality at Sultan is good, the lack of clear pricing information and the significant overcharging for takeaway orders are concerning. More transparent pricing practices and flexible payment options would greatly improve the customer experience at this...
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