Inside Scoop Queensbay Mall, Penang — Restaurant in George Town

My main reason of signing up for a loyalty programme at Inside Scoop is because it offers something that even international brands branches here do not cater to. Inside Scoop has a selection of delicious Sugar Free flavours. The reason why I hardly consume ice-cream is because of the sugar content. Inside Scoop's Sugar Free flavours are denoted with the word 'Zero' after their name. Valrhona Chocolate Zero is my top recommendation. They also have Mango Twist Zero, French Vanilla Zero and Cafe Latte Zero. Recent addition is Matcha Zero which means green tea. Only limited quantities are available. Enquire at the counter.

If you want to have a guilt free Affogato, order one with a Zero flavour ice-cream meaning a sugar free variant to go with coffee. Valrhona Chocolate Zero Affogato is lovely. So is French Vanilla Zero Affogato. For extra strong coffee flavour with bits of coffee beans, opt for Cafe Latte Zero Affogato.

If you want an economy deal, consider buying a pint cup as a takeaway. Only do that when you're about to go home because you'll need a cooler bag to insulate the ice-cream and minimise melting on the journey home. If you purchase 2 pints, then you'll be able to get an official Inside Scoop...

I’m always a fan of inside scoop but a better customer service would be nicer. Cashier acts like I owe her money. Plus staff never smiles at you. Aside from that, please wear gloves when you’re serving. Bought a waffle cone, and there was 3 people handling my order. Ice cream cone passed to 3 different no gloves hands. Another thing is, I know customers should clean up the table after use but there’s some who are not bothered to clean. Nonetheless, there’s 3 staff, they took their sweet time to clean the table. So there’s no clean table available. Hope management consider my review as an improvement feedback. A clean eatery is...

Absolutely the worst cup of latte. Didn't even try. Overdone, and bitter scalding hot cup of mess.

I don't think the staff were well trained too. Borderline rude, like didn't want to be working for a living.

Addendum: This is how customer service should not be. I voice an issue, you find out how to contact... eg: is this customer in our database? Can I cross referece with it?

Asking me to waste more time in your social media or calling you on my own expense is not the way. In the first place, I tried to find a way to complain on your members page but didn't find any. That is your first...