Starbucks Coffee — Restaurant in George Town

I have been a loyal customer of Starbucks E-Gate for the past three months, and I cannot express my profound disappointment with the ongoing WiFi issues at this supposedly established franchise. It is absolutely perplexing to comprehend how a renowned company such as Starbucks can consistently fail to provide a functional WiFi service.

One would assume that a place frequented by professionals, businessmen, and entrepreneurs would prioritize a reliable internet connection, considering the demands of modern business and the need for connectivity. However, it appears that the management of Starbucks E-Gate has turned a blind eye to this essential aspect of customer experience.

Upon multiple visits, I have had the misfortune of encountering the same problem over and over again. The staff nonchalantly admits that the WiFi is not functioning properly, as if it were a trivial matter that can be overlooked. Well, I must emphasize that it is far from trivial!

As a businessperson, I rely heavily on the availability of a stable and fast internet connection to conduct meetings, communicate with clients, and complete important tasks. Unfortunately, Starbucks E-Gate has proven time and time again that it is incapable of meeting these basic requirements. It is not only frustrating but also an absolute waste of my time and resources to choose this particular Starbucks location for my professional needs.

I sincerely request the management of Starbucks E-Gate to wake up from their slumber and address this matter urgently. It is their responsibility to ensure that customers can access a reliable WiFi service during their visit. Neglecting this crucial aspect not only tarnishes the brand's reputation but also demonstrates a complete disregard for the needs and expectations of their customers.

It is disheartening to witness such negligence in an establishment that claims to offer a premium experience. If Starbucks E-Gate wishes to continue attracting professionals and entrepreneurs, they must prioritize rectifying the WiFi issues and provide a seamless online experience to their customers.

In conclusion, my experience with Starbucks E-Gate's WiFi service has been nothing short of exasperating. I implore the management to take immediate action, as the continued ignorance of this matter will only drive away loyal patrons like myself, seeking a reliable and...

Was at this branch at 6.20pm on 20/12/2024 (Friday) to purchase croissant & my usual java chip frappuccino. The drink was prepared as ordered. For the croissant, I witnessed with my own eyes this new indian lady barista (Ms Jeges) taking out a pair of plastic disposable gloves from her apron. I wonder is the gloves clean? She heated up the croissant in the microwave. When the time was due, she took out the croissant with a pair of "tongs" but unfortunately dropped the croissant on the floor. Then, she heated up new croissant in the microwave. I saw this lady barista picking up the croissant from the floor & throwing in the trash. When the microwave time was up, she wanted to take out the new croissant with the same dirty plastic disposable gloves that she used to pick the croissant that she dropped earlier. It's really unhygienic & spoilts my appetite. How can this be accepted when...

One of the best environments for Starbucks in Penang and baristas mostly very friendly. However, today one of the baristas seemed intent on telling me off that I shouldn’t ask for milk on the side since I ordered an Americano. Admittedly, I added milk into my coffee but the request for milk was mainly for the English Breakfast tea that I also ordered together with the breakfast meal. Surely, Howard Schultz wouldn’t want his third space concept of Starbucks to be destroyed just to save on milk? Perhaps the barista is new but he should learn that making a customer uncomfortable just because he was reluctant to give the tiny cup of milk goes against the essence of...