KFC Genting Klang Stealth — Restaurant in Kuala Lumpur

I placed my order on the KFC app at 1:13pm on 12 April 2025, with the delivery ETA of 1:52pm. Didn’t see any progress on the app so I called the KFC hotline, where I was waiting on the line for ages before getting through to someone at 2:20pm.

She put me on hold for another 5 minutes to check with the branch, then told me the food was ready but there were no delivery riders available. She said the branch manager would call me to sort it out — but no one ever called.

At 2:45pm, I tried calling the branch directly myself but no one picked up as expected. Then finally at 2:51pm, the app showed my order was out for delivery, and I received my food at 3:05pm. By then, the drinks were no longer cold with all the ice melted, and my food was just lukewarm.

Super frustrating experience and disappointing...

Kudos to KFC Malaysia! I want to commend the Jalan Genting Klang outlet for having such a professional, empathetic, and highly customer-service-oriented manager.

As a loyal customer for many years, I truly noticed the difference with Hidaya. After a long, tiring day at work, I went in hungry—but the way she approached me was warm, sincere, and genuinely uplifting. It turned my visit into such a pleasant experience.

What impressed me even more was how she communicated with her team—with respect and encouragement. It’s clear she leads by example, and it reflects in the overall service.

Thank you, Hidaya, for making my day better. This is the kind of leadership and hospitality that makes customers like me keep...

Very worst customer service present by Manager and staff. Im waiting at counter for very long time, but nobody greeting me or inform me to waiting for a while. I was treated like a stump. Even the manager also busy with his own, and never greet me. I know you guys are busy, but where is you mouth and manner? Like that you treat your customer? KFC Malaysia please take this issue seriously, im pretty sure KFC Malaysia dont need a staff with this kind of attitude. I experienced this issue at oulet Genting Klang Deco. If i have an option to give a rating 0 star, i will definitely rate...