The Chicken Rice Shop — Restaurant in Kuala Lumpur

Edited: I would like to compliment The Chicken Rice Shop Setapak for their professional and prompt service. At first, there was a small issue with the kids meal as the Free Little Chick Surprise were told to be out of stock despite showing as available in the menu. However, the way they handled the situation was truly impressive as it was quick, efficient, and very professional.

They immediately took action and delivered to my house the complimentary kids meal together with the free Little Chick Surprise that were supposed to be given out, which really made me feel valued as a customer. It’s rare to find such responsive and caring service.

Thank you TCRS Setapak. I’m genuinely very satisfied and will definitely...

I have been this restaurant many times and every time i go there the staff be like oh sorry the food is not ready yet we only have like one chef today and they will ask you to come back in an hour. For instance i went this restaurants yesterday around 10:15am and the staff told me to come back in 30 mins and guess what nothing was ready when i went back there after 30 mins. The same thing happen today, i went there around 10:50am and nothing was ready at all. You can not imagine how many times i went there and always the same excuse. It sounds like the management are not willing to listen to their customers. However the staff and...

It was so disappointing when I informed what I believe was the supervisor or floor manager for the day that out of the three servings of rice I received, two were so salty that they were inedible. Instead of offering any response, they just stood there stunned and said nothing. I wasn’t expecting much, but at least a simple apology or assurance that they would look into the matter would have been appreciated. I definitely won’t be coming back. Such poor customer service, especially from someone in a...