Kopenhagen Coffee Mont Kiara — Restaurant in Kuala Lumpur

Wanted to write a complaint here. Just to be clear, this is an isolated issue and most likely does not represent the cafe under normative conditions. But we had the most horrid customer service here. It was on the Sunday 28th of February at around 930 am. We got into the cafe, my wife took my young daughter to seat and I proceeded to order.

I was served by this Chinese male barista, who had his hair tied, fair skinned, and spectacled. Quite tall and slightly plump (I wanted to be as prescriptive as possible because I do not have his name - and in our past experiences, the other employees in the cafe have been very polite and so I wanted to be fair in my review).

My order was RM 49 in value and I proceeded to hand over RM 60 in cash. The said barista told me that they preferred cashless transaction (in all this, his tone was very rude and begrudging) but I told him that it is more convenient for me to pay in cash (since it was a preference, why would it be a problem? And why should his preference override mine?). He then proceeded to give me an ultimatum, basically saying, “The next time you come here, you have to pay cashless..”. At this point, I lost my composure which I’m not exactly happy about. It is difficult to convey this in writing but his attitude was awful, it is as if he’s doing me a begrudging favour by serving me and it felt like he was reprimanding me (for what again?). At this point, we decided to leave as our morning has been spoilt. My wife and child had high expectations of an enjoyable breakfast.

Firstly, if I HAVE to use cashless payment, why wasn’t it stated at the cashier? I even asked him this and he kept silent. Secondly, if he were to ask nicely, all this wouldn’t have been a problem. I would have gladly accommodated. The attitude however, was just horrifying. For a cafe of this standard, I have to say I expected a lot more in customer service. This is just regretful and if the staff remains unapologetic and is not remorseful over this situation (of which I’m sure he would remember), I would advice management to remove him from the establishment. Maybe Kopenhagen should be more selective in hiring, or if otherwise, provide some basic customer service training so experiences like this would not...

Step inside Kopenhagen Coffee, the environment and vibes are undeniably chill. Designed with a minimalist yet warm aesthetic, the space features clean lines, natural materials, and plenty of soft light, creating an atmosphere that is both stylish and incredibly cozy. It’s the perfect setting for catching up with friends, burying yourself in a book, or simply taking a moment to breathe.

Coffee enthusiasts will appreciate their carefully crafted beverages. Whether you're a fan of a classic Latte or prefer the comforting richness of a Mocha, their baristas serve up expertly brewed cups designed to satisfy.

Beyond the excellent coffee, the food menu offers delightful options. For a savoury treat, two standouts are often mentioned: the Esbjerg Egg & Cheese, a simple yet perfectly executed dish that's great for a light bite or brunch, and the Rosengade Roast Chicken, offering a more substantial and flavourful meal that's tender and satisfying.

Adding to the welcoming atmosphere is the friendly staff. They greet you with smiles and provide attentive service that makes you feel right at home, contributing significantly to the overall positive experience.

Another wonderful feature that sets Kopenhagen Coffee apart is that it's pet-friendly. This makes it a fantastic spot for pet owners to enjoy a coffee break without having to leave their furry companions behind. It adds a lovely, community-focused dimension to the cafe.

Before you plan your visit, a practical note: Parking is limited. While there are some spots available, they come with a small fee of RM3. Given the popularity of the area, it's wise to be prepared that you might need to find alternative parking nearby or consider using a...

Ok I’ve hands down found my most favorite café in KL - and it is this!! 😍💕 it’s really so lovely I’ve been here for 3 consecutive days 😙

Ambience: First up, I absolutely LOVE the minimalistic design of this place - with plants all around, white walls, windows and loads of natural light pouring in 🤩 what a vibe! Great music is also being played in the background and it creates a very relaxed atmosphere - I felt really happy just being here ☺️

Food: Wow this blewww me away!!!! I super LOVE it that they serve the food in small portions that is just right - that way I can have a variety of dishes and select the right macronutrients that I would like to have. Haha! Most of the food choices are really healthy and I felt soooo good eating and starting my day with breakfast here 🥰 Absolutely in LOVE with the danish rye bread (so soft, so delicious, idk how they did it), greek yogurt w granola, tuna mousse, roasted sweet potatoes and pumpkin, smashed avocado, and croissant!! I don’t usually order croissants but they did it so well here (served warm and is buttery and flaky) that I couldn’t not order it again. All the dishes I ordered are super delicious omg I’m so in love 🤩

Coffee: I can tell the male barista is very serious about coffee and it’s reflected with the delicious, 💯creamy and perfect latte he makes. The latte art is super cute and perfect!! Literally no bubbles or anything off haha, love it!! 🥰 they serve oatly milk here too which is just absolutely fantastic!

Staff are helpful and nice. You may spot an occassional cute doggo 🦮 while dining here too.

IM IN LOVEEEE! Bring this to Singapore...