McDonald's M2 Mall — Restaurant in Kuala Lumpur

It was such a bad day and my first ever encounter of super rude staff at your outlet today (22/6/2020). The issue was small which is missing item from orders but your counter staff was ruthless and rude towards me and my mother. We had been asking politely for our missing items (4 medium fries and 2 small fries) but we were badly entertained by your front counter staff. She had been acting as if we were lying and tring to steal some fries. If we had such ill intention, I shall aim for pricier food but we did not receive our fries and we were asking only that. The issue could have been dealt professionally by your counter staff but no she choose to be super rude. I sincerely hope that you will be able to properly train your staff. I had made formal complaint with your customer service and I hope no other customers shall experience this distasteful behaviour ever...

Ordered McDelivery twice here now and both times the order is completely wrong. Just now ordered 2 double cheeseburger and 2 Big Mac meals and received 2 Hawaiian burgers with 4 drinks (all completely flat) and nothing else. Despite the packaging being labelled correctly. Called driver, he hung up as soon as I mentioned the order was wrong. Tried calling hotline, turns out there’s no actual way to talk to anybody. Given this is a franchise business, corporate need to have a good look at this branch and Mcdelivery Malaysia as it clearly has zero oversight relative to other countries. Will never order delivery from McDonald’s here in Malaysia again as the service is horrific and there’s conveniently no way to get...

Have been to many McDonald’s in different countries and this is absolutely the worst one I have ever experienced. The chilli fried chicken was cold and dry like jerky, the taste was horrible, worst food ever. Ice cream dripping, the ice cream machine didn’t work properly. The fries were warmer than the chicken but far from normal warm fries, and it’s so …sloppy? I don’t know the English word for it but it’s oily and soft. Don’t...