M Hotel Medan Tuanku — Hotel in Kuala Lumpur

I booked a room at M Hotel (Medan Tuanku) and requested early check-in — which was fine, as we just needed a place to rest for a few hours before heading to Nilai. Upon arrival, the receptionist asked if there were three of us. I explained clearly that we would only stay for a short while and requested late check-out until 6 PM.

Instead of being helpful, the staff said "no" because the room was supposedly only for two people. She even suggested that one of us wait outside if we wanted to stay longer — which is completely unreasonable. I didn't argue further even though, honestly, it’s frustrating because customers are the reason you even have a salary.

Use common sense: if we check out at 6 PM, you still have plenty of time to clean the room for the next guest. This was the worst experience I've ever had at a hotel. Absolutely no flexibility, no creativity from the staff.

This will be the first and last time I ever stay at this hotel. Thank you for the kind service — but...

Location is very central - near the LRT and monorail. Staff were courteous. The single room was quite small and had no window, so wasn't too ventilated. But it's okay as a budget option. Near many...

Nice budget hotel in the middle of the city. Room a bit small but clean. Easy access to shopping mall and...