Pizza Hut — Restaurant in Kuala Lumpur

I Ordered pizza for my daughter school event at 10.23am and they supposed do delivery at 10.53am to her school.but when I called at 11.20am n check back with her she said she didn’t receive it yet. Almost 1 hour late then I called their hotline care num and I need to wait 15 mins for customer care to answer my call.once get line I told the customer care the issue, his name Fahid and he told me to wait he will check what is the status for the order. Once checked he told they just going to send. That time 11.30am. My daughter received the pizza at 12 something. Seriously is this your 1/2 hour delivery service pizza hut. Very terrible service.I have asked the customer care which outlet assigned for the delivery, he told me Pizza Hut Mutiara Complex. Damn that place distance just nearby 2 lot from my daughter school. SMP Jalan Ipoh. I cannot accept their unprofessional way to do works like this. Actually I ordered the pizzas for my daughter school celebrations and they spoiled it. I want explanations from u guys. Staffs from Pizza Hut Mutiara complex. U guys always giving bad service like this even came there for dine in. How Pizza Hut hiring their staff? I need proper explanation from your side and also need refund for my...

I am writing to formally report the unacceptable and unhygienic conditions observed at one of your Pizza Hut outlets. Duriny my recent visit, I was extremely disappointed by the state of the restaurant, which fell far below expected standards of cleanliness and customer comfort.

The interior of the outlet was visibly dirty, with unclean floors, stained tables, and an unpleasant smell that permeated the entire space. The odor was strong enough to be off-putting and raised serious concerns about hygiene practices within the premises.

Furthermore, the air conditioning was either broken or non-functional, leaving the environment hot, stuffy, and nearly unbearable. Combined with the bad odor, the lack of ventilation turned the outlet into what can only be described as a haven of filth, making it extremely uncomfortable for dining.

This experience was not only disappointing but also concerning from a health and safety perspective. I urge Pizza Hut management to address these issues immediately and ensure that all outlets meet basic hygiene and maintenance standards. You guys at the store deserve 0 stars. Tell your boss to close down this filthy outlet if he can’t take. Thank you for your attention to...

Honestly, the worst experience ever! I went early February 2022 to Pizza Hut in mutiara complex, the entire service and experience is completely disgusting. When I entered the place to place order, it smelled disgusting, the place wasn’t clean, and even worst, they got the order completely wrong! I told them specifically that I want Hawaiian chicken pizza one set and deluxe cheese one set. The waitress who took my order, she was just writing down (D set and H set). Anyone can be confused with such order! I’m vegetarian which is why I ordered deluxe cheese, however, I received Deluxe bbq pizza! The misunderstanding created by and the laziness of the waitress who took my order should be punished. This is not...