Xiao Ming KopiTiam (Gohtong Jaya) — Restaurant in Pahang

This morning, I happily went to a restaurant called "Xiao Ming Bing Shi" to enjoy my brunch. However, one of the staff members completely ruined my good mood! I’m not sure if he was the manager, supervisor, or even the owner, but I hope his boss sees this post and reflects on it! If he is the boss, then customers should be mentally prepared before visiting.

When we walked in, we saw that the restaurant was full. I asked a waiter if there were any seats upstairs, and he said yes. So, we went up, but it was also completely packed. I was already mentally prepared for slow service since I used to run a restaurant myself, and I understand these situations.

We scanned the QR code to place our order. After ordering, I waited about 30 minutes before my drink finally arrived. That was still fine—I could understand the delay. But what happened next was unacceptable!

A large group of customers arrived after us. Just five minutes later, I saw a waiter carrying a plate of the exact same dish I ordered—but delivering it to the table behind us. At that point, I started wondering if they had made a mistake. I had been waiting 30 minutes, but the group that arrived just 5 minutes ago got their food first??

My husband went to ask about our order, but they told him they couldn’t find it 🙄. Yet, somehow, my set meal drink had already arrived. Isn’t that strange?

Since my husband doesn’t speak Malay, I went downstairs to check. At the counter, I saw a Chinese staff member and asked him to check my order. I told him I had forgotten my exact table number, but I described the location, and he found my order. I explained that we had been waiting a long time while customers who arrived later got their food first. His response? "Sometimes, when it's busy, this happens."

I told him, “But they JUST arrived. There’s no way they ordered before me.” In the F&B industry, when a customer asks about their order, the first thing to do is check with the kitchen—not make excuses!

Instead, he raised his voice and shouted at the waiter: “Check kitchen order! No apa hal! Ini kakak sudah banyak marah!” (“Check the kitchen order! No big deal! This lady is already very angry!”)

At this point, everyone in the restaurant was staring at us.

As I turned to walk back upstairs, he sarcastically said: "If you can't wait, just cancel your order!" That really pushed me over the edge, and I turned back and told him: “That is NOT how you run an F&B business!”

I went upstairs and told my husband what had happened. He went down to confront the only Chinese staff member there and asked him why he raised his voice at a customer. The guy denied everything and even claimed I yelled at him 😂😂.

And then, the funniest part—he told my husband, “I’ll give you a 10% discount.”

Excuse me? Do I look like I need that 10% off? Do I look like I can't afford my meal?? ✅ Be prepared to wait—A LONG TIME! ✅ Don’t ask about your order, even if others get theirs before you! ✅ If you complain, you might be publicly humiliated! ✅ If you can’t wait? Just...

I am absolutely appalled by the experience we had at your restaurant today. We ordered a soft-boiled egg as part of our lunch, but when we cracked it open, it was black and emitted a foul smell. It was clearly rotten and completely inedible. What’s worse is the potential danger this posed to us as customers. If we hadn’t noticed the state of the egg and consumed it, the consequences could have been severe food poisoning or even long-term health issues. This is not just a minor mistake – it’s a serious breach of food safety standards.

What truly angered us, however, was the complete lack of accountability from your staff. We handled the situation calmly and rationally, simply bringing the issue to their attention without demanding compensation or making a scene. Yet, the staff did not even offer an apology or explanation, let alone any effort to make things right. This level of negligence and disregard for customer safety and satisfaction is unacceptable.

As a restaurant, your primary responsibility is to ensure the quality and safety of the food you serve. Failing to do so not only damages your reputation but also puts your customers at risk. We hope this review serves as a wake-up call for you to improve your food handling practices and train your staff to handle complaints with basic courtesy and professionalism.

We will not be returning, and we strongly advise others to think twice before dining here. This experience was a stark reminder of how dangerous poor food safety can be, and we hope no one else has to go through...

Place: classic air-conditioned restaurant (but doesn't feel like it due to the big door), that specialises in Hong Kong style breakfast, but really, seems more like local based dishes such as nasi lemak, dim sum, fried noodles, toast bread etc.

Service: food came within a few seconds! The coffee. Then it was the nasi lemak.

Food: there were some hits and some far misses here. Nasi lemak with curry chicken: i absolutely disliked this nasi lemak here. It's a very Chinese taste nasi lemak in that it is on the saltier side, the curry was blend but the potatoes inside were a heavenly touch to a hellish dish. The sambal was so so with spice level of 3/10 (10 being nandos peri-peri extra hot). Sambal was oily too, but i can understand this. All in all, the entire dish did not jive with my taste buds. Sorry. Verdict: 1.5/5.

Dried ramen with chicken chop: the ramen was soggy, tasteless, and paper blend. The chicken chop was oily and had a smily texture inside...not sure what it was. Could even finish 20% of the dish. Bad. Verdict: 0.5/5.

French toast: now this was the highlight of the entire meal here. It was good. But how can one do wrong with dessert right? It was good. Loved banana and chocolate combo and ice cream....