Le Vert Boutique Hotel — Hotel in Pahang

We arrived at KLIA at 07.00 in the morning and we went straight to this hotel. We paid a family room plus includes an early check in. Once we entered the bathroom, we noticed the toilet seat was broken, meaning that it was not properly attached which caused major inconvenience. Other than that, around 10.30, we were physically tired and wanted to take a brief nap. However, we heard some workers next to our room knocking on the walls for whatsoever reason. This disturbed our nap and we could not sleep peacefully so we decided to go out sightseeing. After a long and cold day at the Genting resort compound, we went back to the hotel and we wanted to take a hot shower. However, the “hot” water was not warm at all. After I called, the reception told that I must turn on something next to the door (which was not mentioned when we checked-in). After waiting for over an hour, the water was barely warm and after only a few seconds, it turned very cold, meaning that hot water was not even available. We tried to call the receptionist which passed our concerns to the maintenance team. Once the maintenance team arrived, they tried to fix the issue regarding the water and told us that there was “still” manager in-charge at the time (since this incident occured quite late at night). However, there was not really an actual “manager” in-charge of handling issues in the hotel which was an absolute chaos and the maintenance team could not do much about the cold water. In addition, it seemed that whoever was present at the hotel was trying to make it seem like there was a so-called “manager” who’s in-charge even though there was no actual manager. This was extremely awful and the hotel was completely useless in handling the problem with our room. We were promised by the receptionist the night before that the “manager” of the hotel will meet us in the morning to give us an explanation about the water issue. Earlier in the afternoon, we requested for a replacement room, but the receptionist said she needs to check with the hotel manager, but the receptionist NEVER came back with a response. However, VERY LATE that night, after a long struggle of talking with the staffs, we were actually offered the replacement room due to issues ongoing in our room. However, we refused to do so because it was already very late at night and we were only staying for one night anyways. The next morning, before breakfast, we wanted to take a shower. We thought that the hot water will be better by then, but it got worst instead. When we were sliding the shower faucet to the left (for warmer water), the water completely stopped flowing. Not to mention, there was a huge area of mold on the ceiling of our bathroom. It felt very disgusting to shower under it. And even though we were promised by the receptionist that the “manager” of the hotel will meet us in the morning, the “manager” never actually came to see us. They lied to us and ignored our needs for help which was incredibly rude and can be considered as an act of fraud. When they were trying their best to give us an explanation, they said that the current situation of the water is according to their standards, which was absolutely far from the hot water standards in any place. At last, around 10.00 in the morning, the better maintenance staff was finally able to fix the problem, but we were already ready to check-out, even without showering. This was an extremely inconvenience and unpleasant experience during our stay. They should have checked every room before selling the room to customers, not a “hit and run”...

We arrived at KLIA at 07.00 in the morning and we went straight to this hotel. We paid a family room plus includes an early check in. Once we entered the bathroom, we noticed the toilet seat was broken, meaning that it was not properly attached which caused major inconvenience. Other than that, around 10.30, we were physically tired and wanted to take a brief nap. However, we heard some workers next to our room knocking on the walls for whatsoever reason. This disturbed our nap and we could not sleep peacefully so we decided to go out sightseeing. After a long and cold day at the Genting resort compound, we went back to the hotel and we wanted to take a hot shower. However, the “hot” water was not warm at all. After I called, the reception told that I must turn on something next to the door (which was not mentioned when we checked-in). After waiting for over an hour, the water was barely warm and after only a few seconds, it turned very cold, meaning that hot water was not even available. We tried to call the receptionist which passed our concerns to the maintenance team. Once the maintenance team arrived, they tried to fix the issue regarding the water and told us that there was “still” manager in-charge at the time (since this incident occured quite late at night). However, there was not really an actual “manager” in-charge of handling issues in the hotel which was an absolute chaos and the maintenance team could not do much about the cold water. In addition, it seemed that whoever was present at the hotel was trying to make it seem like there was a so-called “manager” who’s in-charge even though there was no actual manager. This was extremely awful and the hotel was completely useless in handling the problem with our room. We were promised by the receptionist the night before that the “manager” of the hotel will meet us in the morning to give us an explanation about the water issue. Earlier in the afternoon, we requested for a replacement room, but the receptionist said she needs to check with the hotel manager, but the receptionist NEVER came back with a response. However, VERY LATE that night, after a long struggle of talking with the staffs, we were actually offered the replacement room due to issues ongoing in our room. However, we refused to do so because it was already very late at night and we were only staying for one night anyways. The next morning, before breakfast, we wanted to take a shower. We thought that the hot water will be better by then, but it got worst instead. When we were sliding the shower faucet to the left (for warmer water), the water completely stopped flowing. Not to mention, there was a huge area of mold on the ceiling of our bathroom. It felt very disgusting to shower under it. And even though we were promised by the receptionist that the “manager” of the hotel will meet us in the morning, the “manager” never actually came to see us. They lied to us and ignored our needs for help which was incredibly rude and can be considered as an act of fraud. When they were trying their best to give us an explanation, they said that the current situation of the water is according to their standards, which was absolutely far from the hot water standards in any place. At last, around 10.00 in the morning, the better maintenance staff was finally able to fix the problem, but we were already ready to check-out, even without showering. This was an extremely inconvenience and unpleasant experience during our stay. They should have checked every room before selling the room to customers, not a “hit and run”...

Warning! If you paid online for your booking, you most likely already paid the Malaysian tourism tax! Don't let them scam you for the tourism tax!

Upon checking in, the hotel concierge requested some money for Malaysian tourism tax. I thought it was weird, as I had never been asked before for any kind of tourism tax. I gave the requested amount and did my research. According to Agoda, my booking agent/app, if you pay for your booking online, the tourism tax is included in the pricing. (Which is how my booking was paid.)

My second visit to the concierge, the staff still denied me my refund, stating that it says on the reservation invoice, that the tourism tax had not been paid. I explained that if the hotel booking is paid online, the booking agent must collect the tourism tax, not the hotel itself. That would be the only logical conclusion, as it is clearly stated by Agoda. My invoice from Agoda also stated "service charge" and matched the exact amount in USD that the Malaysian tourist tax would have been.

I left, annoyed, not by the amount of money, that was negligible, but by the principle that my booking at the hotel was essentially held hostage if I didn't pay the Malaysian tourist tax twice. I did more research, and an online forum poster said Agoda should always send out two invoices for your official booking confirmation, one for your hotel details, and one that states you paid for the Malaysian tourism tax.

Low and behold, I go to the bottom of my booking email and the PDF file is there. "Receipt for Malaysian tourism tax". I show that to the concierge and they silently hand me my money back.

I'm not convinced honestly. I think it is on purpose, and the hotel is double dipping on fees. I can see 99% of people just giving in, not caring about it or doing research. But I think that is morally, ethically wrong and this should be immediately called out. It is fraud, both a tax violation and scamming customers.

Please cease this activity immediately, or make sure your hotel staff are properly trained and educated.

As for the hotel itself, the noise from other rooms and water pipes is unacceptable. I stayed in Room 212 and every time someone used water, there would be large clanking sounds. Maybe the water heater was near my room?

The pricing for the stay is very affordable, and as the name implies, the design and decor of the hotel does indeed give off a boutique feeling. The main problem of my experience at Le Verte Boutique Hotel was the tourism tax problem and the noise. I was woken up multiple times throughout the night, so I did not get...