Chili's • Citta Mall — Restaurant in Petaling Jaya

We came here today at 4pm (2/6/19) & was denied to order for buka puasa firstly by the staff (Filipino/Sabahan guy) and then the manager (Indian guy). I came with both my parents & 6 siblings. There were 9 of us.

Our plan was to order food at your place to be served for buka puasa at 7.23pm. We’ll pay for our orders of course. Then go watch a 4.20pm movies which ends around 6.40pm or so.

Guess what? Your manager said, “We don’t practise that”. I counted he said it 4 times. My mom explained that we would like to order & pay now so that we don’t have to rush to your restaurant after the movie. And we can bet that you couldn’t serve us our orders on time for buka puasa if we order our food by 6.50pm!

Chillis Citta Mall, you are the worse. “We don’t practise that?”, well you should. You just lost 9 customers.

We opted for Manhattan Fish Market instead. Which we ordered at 4.30pm (& paid) & by 7pm were all ready for us to eat. Kudos Manhattan Fish Market for understanding that for us, especially my young brothers & sisters, to break fast on time is important. They are hungry & thirsty. Our meal before breaking fast was at 5.30am. You are being so unprofessional....

Don't understand basic instructions. I order a medium rare ribeye and what came out was a burnt steak of who knows which part. It was hard as a rock and no traces of juiciness that you get from an average steak. I got mashed potato and onion rings as the side. The mashed potatoes smelled strange and was not fresh at all. It's as if they chilled it and reheated it multiple times. Onion rings were mediocre at best. And it was RM65 for a small piece of burnt, low-grade "steak", some old mash potatoes and a few pieces of onion rings. Don't you think it's ridiculous?

The nachos were nothing but depressing. It was practically tasteless and the salsa had the texture of water and lacked any sort of flavor. How dare they charge RM20 for some chips and bland salsa?!?! I know it's refillable but after tasting the nachos nobody would go for a refill.

The table was very dirty also. In between the table tiles there were some dirt and the whole table just felt sticky.

Chili's was way too overrated. This is my first and last time ever...

Came to chilli's to have a try. Some dishes were great but others were a little lackluster.

Service from ZawKo was wonderful as he was so attentive and went above and beyond for all the little requests we had, as we had to isolate spices for a family member to be able to safely eat.

The mashed potatoes in the country fried chicken was simply delicious, so was the friend chicken with the white sauce. Delicious corn too!

The combo quesadilla and Caesar salad was all right, the lettuce became wilted pretty fast.

The fried mozzarella cheese was of deceivingly large size 😀 one of the few rare times the picture was smaller than the actual food. We had 1 piece and had to tapao the rest.

Ps the 3 together meal combo is super worth it. When ordering mains best to just take this combo.

And the free birthday brownie + ice cream was...