Italiannies The Curve — Restaurant in Petaling Jaya

I have been here 5 times now. Here are the positives based on my experience. The interior design is beautiful, the a/c is blasting cold (which I like), the seats and tables are comfortable, and the pizzas are the best pizzas that I have ever had.

Now, here are the negatives. 4 out of 5 times that I've been here, the service is always extremely bad and I'm not even exaggerating it, it's that bad. They are always short of staff. For some reason, the staffs are always 'busy' even when there are only 5 customers. The staffs are always in the kitchen or somewhere and are rarely outside, which makes it difficult for us to get them to take our orders or to ask about our orders. One time, it took me about 10 minutes to finally get a staff to come to our table and take our orders. The last time I went there was 2 weeks ago, and we had to cancel our dessert because it was taking too long. Not only that, but we couldn't even find a staff to ask on our dessert. So, we just gave up and cancelled it.

Besides the bad service, the menu was confusing as well. 2 weeks ago, I wanted to get the duck confit, but the waiter said it's not available because it's 'only for Christmas'. Why the hell would you put it on the main menu if it's a seasonal dish? It doesn't even say that it's a 'seasonal dish' anywhere on the menu. Like wtf? Not only that, but I also wanted the apple crumble dessert, but the waiter said it's 'only for Christmas' too. Same thing as the duck confit, nowhere on the menu where it says anything about 'Christmas only'. So, I ordered the brownie, which never came. Either they are out of stock or the waiter just didn't know shit, because there's no such thing as 'this dish is only available on Christmas' on the menu. Even if they were seasonal dishes, why tf would you add them on the main menu and making customers confused?

I don't want this place to be closed down because I truly love this place and I always come here with my family. The pizzas here are the best pizzas that you will ever have, trust me, bro. But I hope that they solve these issues regarding the short of staff and the confusing menu. I will probably be coming back here with my family during Christmas because the place will...

YOU SHOULD READ THIS. This restaurant is not manage by the original team anymore. It totally passed to a Malay team and most of them dont understand English. They will only reply you in Malay. No usher available in this restaurant, all customers queuing outside and they just walk through the entrance meanwhile looking at the floor to ignore everyone outside.

Be aware that THEY WILL NOT TAKE YOUR BOOKING SERIOUSLY!! I booked 2 weeks in advance for Valentines dinner, but when I arrived(on time) they told me that no empty table for me at the moment, what does it mean? Obviously did not reserve a table for me. Then simply arrange a “couple table” that still dirty and leave us hang there without returning to us!

Very hard to call them as they were flying here and there not sure what they busying as I see all couples table were still empty lol.

They have no idea for the red or white wine options as they claim that they are Malays but you work here u should know right?

Food was served extremely slow for all couple tables, around 30mins per dish in average.

No cutlery provided when food arrive, request for 2 times then only get oily fork and plates with stain somemore. Is this mamak standard? Half of the Lamb shoulder is not chewable and their knife is not sharp at all, just like a dessert knife , need to eat like tearing a rubber 😂 end up half dish unable to eat.

Request to help take photo for us for few times, just ask me to wait awhile and never get back to me, until other customer also cannot tahan and offer to help us to take photo.

Request to take away the desserts which is their Tiramisu cake, when I open and check after arriving home only realize they put in a very small tupperware and press the cake until it out of shape. The cream on top squeezed until it cover half of the plastic box. what a shame to all the Italliannies staffs!! For this price range almost RM200 get this kind of sucks service? TAK MALU KE ?! Spoiled our...

I hope the manager / owner reads this. You are understaffed and that has led to a forgettable experience for us at Italianniese, or rather, a memorable one but for the wrong reasons.

Let me summarise what you can do to improve your business.

We tried to get your serving team’s attention and had to stand to get someone’s attention. You should strategise a little. The way I see it, I can divide your restaurant into 3 sections. You should station 2 members to attend to customers ad hoc requests such as asking for sauce, utensils, etc.

Some of our meals took a long time i.e. about an hour to arrive. We understand that your restaurant was understaffed, but the team should have communicated with us upfront rather than make us wait. We would have appreciated it if somebody had come and told us that we’d have to wait an hour and give us the option of changing our order. Not sure if this is due to lack of training or if you have not strategised this with your staff but it is something to work on towards improving your ratings.

I implore you to get some of your family members to go undercover and try the pasta especially. Some of them were not good, really. I don’t know what changed because your food used to be so good. But you need to spend some time researching your recipes and seeing whats wrong with them.

You are understaffed. Invest a little, pay your staff well so you’re able to retain them and they in turn will work hard for you. Also, offer pay that is attractive so you’ll be able to attract talents to the team. Things won’t improve unless you make some significant improvements on your end first. These improvements can only happen if you invest in your restaurant.

Read this comment, and the others. Take pointers and invest in your restaurant.

Thank you. Hoping to...