Firstly, I agree with some reviewers comments that the service attitude from the staff is extremely poor. Not 1 staff, but 2 of them who attended to me.
I told the staff that due to condensation, the bread on display were all wet with plenty of visible moisture inside the plastic bags. The bread will then get moldy very fast which I have frequently experienced. Hence, requested for a “dry” loaf which they have it available in their storage. However, they refused to entertain my request, giving lame excuses and hinted to take those “wet” bread instead. To make things worse, I told the cashier they could look into ways to improve their display to avoid condensation, to which, she answered rudely… “OKAY!! OKAY!!”
Well, I have not bought/experienced any “wet bread” from other bakeries. Guess they are too proud and do not bother to improve even with earlier reviews...
Read moreThe impolite of the senior staff there make me change my mind to order birthday cake from this shop. Initially I thought to order birthday cakes to all my staff in my office,as I'm just report to work nearby,I visit this shop by buying swiss roll to my colleague. When I line up to make payment,the new cashier I guess as she not familiar with the system, so took time to finalize the payment for my front customer. When my turn, I realized my T&G was insufficient so I quickly top up but I caused my behind customer have to wait. Then the senior staff saw this, she just quickly ask the new cashier to cancel my payment & proceed to next customer without say anything to me. I feel the way she did quite rude and no respect to customer. I know your pastry very famous but there is no service quality from your senior staff. No more next time to...
Read moreRT seems to be popular and offers a nice selection of breads & pastries. Prices are a little higher but in line with most other new-style bakeries.
I've tried most of their breads and find that they are ok-only. Prices are a little in the high side, and choices are interesting. The bread may be soft, but it's the ingredients inside and the taste that really counts. Personally, next door kind of taste a little better.
So, in today's lifestyle, everyone will say it taste great and so on without knowing what good bread really taste like and that is a...
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