The Coffee Bean & Tea Leaf — Restaurant in Sepang

Recently visited this Coffee Bean store to order an iced matcha latte. Knowing that their recipe includes vanilla powder, I specifically asked the cashier not to add it, as I prefer a more traditional matcha flavor. However, instead of simply taking my request, the cashier insisted that the drink wouldn’t taste good without the vanilla powder. Her tone and attitude felt judgmental, as if she doubted my preference.

To make matters worse, her colleague behind the counter seemed to be smirking and exchanging looks with her, which made me feel even more uncomfortable. When I finally received my drink, the cashier asked me, with a smile that felt condescending, to let her know how it tasted. It was clear they didn’t think I’d enjoy it, and this kind of behavior is just unprofessional.

Unfortunately, the drink itself was disappointing—not because the vanilla powder was missing, but because the quality of the matcha was not great at all. It lacked the richness and authentic flavor that I’ve experienced at other cafes. I certainly won’t be ordering it again.

But more than that, this experience was about how I was treated. As a customer, my preferences should be respected without judgment. Coffee Bean needs to train their staff better on how to handle customer requests respectfully and without making them feel...

Usual spot for coffee or short meet ups. Today (20-12-24) was a disappointment, ordered breakfast set and was asked if I wanted coffee or tea for it and it was supposed to be refillable.

At the end - was asked if I wanted americano which I assumed was the refillable coffee. Ended up with a disappointed experience when I couldn’t even refill it as they told me americano is not eligible and only brew of the day. I was like…?? Then what’s the point I ordered set in the first place? Not even an apology from the staffs on this misinformation before I ordered.

So please be clear on all these...

CB always be my place to go for study or work. Just recently I experienced making order for ice americano without the them asking me what size I want (dont always assume customer want the larger size) and without asking me whether I’ve CBTL apps or not (until I scanned the QR code from the apps). Then only they said have to show first the QR code.

Good customer experience to me is when the crew asking me what I want and assist my order and experience while being in the cafe.

There is always time to do better and...