ZUS Coffee - DPulze Shopping Centre, Cyberjaya — Restaurant in Sepang

i didnt want to give a star but the system is not allowing me to do so.

I've been having multiple issues with ZUS cyberjaya branch. the service is really bad and the live chat responses is very 'amusing'. below are my issues and you can see the dates of complaints are close by and no improvement from them.

1. Coconut milk & coconut latte ordered delivered without the coconut foam & less sugar. response on 15th nov - 20% discount only response on 22nd nov - it is delivered correctly and ice melted hence no foam.. 2nd response this is coconut milk so no foam but coconut latte has foam. 3rd response when i mentioned and sent a picture of coconut milk with foam they gave me 20% discount.
2. ordered delivery for later timing but the order was placed earlier response on 22nd nov - system issue response on 8th Nov - system glitch
3. drink was delivered with only half cup full response on 27th sep - 20% discount
4. salted caramel drink - didn't have the caramel taste response 20th sept - need picture only then the complaint is accepted. i don't know how to send pic with regards to taste. you can response and ask me personally the order numbers. its...

The service was terrible. For takeout, I ordered 1 hot Oatly ceo latte and 1 iced Oatly ceo latte. It turned out that I was given fresh milk for both (which I only get to taste when I'm in the car) because the cashier didn't know much about the product. She misspoke when she repeated my order. I gave her two corrections in the hopes that she would finally grasp it. I was asked for my name, but I don't see the point since there is no name on my cup. To make matters worse, the person in line behind me received his order before I did. What if I'm a vegan who doesn't consume animal products? OATLY ceo latte is clearly stated on my receipt. I was served a normal latte with fresh milk, not one but two.Additionally, it took them ten minutes to prepare my drinks. The staff was completely uninterested. I am extremely...

So we ordered: Japanese Matcha Frappe (RM14.75) — taste definitely like Starbucks’s Green Tea Cream(~RM17-20 - depends on size) except cheaper

Iced Caramel Latte (RM10.50) — I’m not a coffee lover but mu husband loves it, he ordered less sugar and man, memang tastes like no sugar. Great coffee taste

We ordered via the Zus Coffee app, for pickup, order was ready in less than 10 mins, since this is our first time ordering it, we used the BUY1FREE1 voucher code and only paid RM14.75 which is great!!

For pickup, just drive through the shop and picked the drinks from the window counter. No need to park and go inside the shop. But if you would like to go in, feel free to do so. There’s a space or two for temporary parking.

Will we come again?...