ZUS Coffee Monash University Malaysia Lepak Place — Restaurant in Subang Jaya

There were three staff members working that day, but none of them were willing to take my order at the counter. They insisted that I place my order through the app. I explained that the drink I wanted, the Strawberry Matcha Latte, wasn’t available on the app, so I couldn't order it that way. Despite this, they still refused to serve me and claimed their “system was down.” However, I could clearly see that the computer and card machine were both functioning. It was frustrating and disappointing to be turned away with what felt like an excuse. This kind of service is unacceptable. Either train your staff to actually do their job or fix your app so customers can order...

Staff didn't notice my existence until I said "hello" for 3 times, perhaps because of using the phone. It was fine then, I got replied without patience when I asked whether I can collect points using the app. What's more, I said I want ICED latte but have no idea how I got HOT latte in the order at the end. Where's the attention? Where's...

Very disappointed in Zus Monash, barista avoided eye contact and ignore me, when I ask them where to put customer feedback. A barista named Amirul dared me to write a review complain him. I hope Zus Monash will reply to my message and take stern action if you value...