So disappointed by bizarrely poor service received tonight. We were a table of 6 people getting together for Christmas, and upon receiving our starters we realized one of our friends had received her main course with the other starters as she had ordered King Prawns (double checking this was ok with the waiter).
After the waiting staff were informed one of them shouted from the other side that it wasn't his fault, while his colleague just shrugged and offered to take it back to warm it up when the mains were brought out, but being fresh king prawns that's obviously not a realistic option.
We kept thinking surely there was a mistake and they would bring out her actual main course with the rest of ours, but no. When all our food came out, she had nothing put in front of her. It made the rest of us feel so awkward eating ours. The worst part actually was that it was given zero attention by any staff. Mistakes can be made of course, but there was no apology at all, no explanation, no complementary coffee, no discount for the incredible inconvenience, absolutely nothing. The waiter who took our order to begin with never approached our table again.
They forgot to offer us dessert, and never approached us to see if we needed anything after we had finally ordered and finished our coffees. We had to get up to ask them for the bill ourselves... We were a group of old school friends celebrating, so this really put a dampner on the whole evening and embarrassed one of our friends who had recommended the restaurant to the rest of us. Even though the food was decent, (meat was cold for all of us) we won't be returning because the...
Read moreWas recommended this restaurant by our boat captain but could not be more unhappy in the way we were treated. Firstly, we made reservations at 9:30 for 6 people and it was approved, however, when we first arrived, a waiter angrily told us there was no availability for tonight before we could even say we had a reservation. Then, they told us we had to wait 20 minutes so they could set up a table for us. We came back 20 minutes later and the staff said we had to wait an additional 15 minutes so we were not sat until 10:00pm. My friend and I ordered a calamari as an appetizer once we got our water and bread. However, we never got it and even asking the waiters twice when it was coming out, they said they could check and let me know but never did. Our food came around 10:50, calamari still not there. Finally 10 minutes after our main courses came, the calamari did too with no apology on how late it was. My friend did not like her seafood pasta, took one bite of it, and asked for it to be taken back and ordered something else. The waiter rolled his eyes when he walked away to throw it out. When we were ready to pay, they charged us for the seafood pasta and the replacement one so my friend and I asked the waiter why we got charged for both. His temper was raised and cussed and yelled at us about taking the dead food pasta off the check. Would not recommend this...
Read moreI would have given this place 5 stars if it wasn't for the service we received yesterday evening and the dessert.
We were 7 and all were happy with our food. I ordered Linguini seafood main course portion (price is almost 20euro, so not on the cheap side for a plate of pasta), which was delicious but huge so I had a lot left including seafood. I asked the waiter to take it away and he nodded and said no problem. About 15 minutes later I asked him where is my take away pasta (I was looking forward to have it for lunch the next day as it was really good) and he just looked at me with a half smile and said ah sorry I forgot and the chefs threw it away. He went to the kitchen, came back and assured me that they will make something for me. I agreed although I wasn't sure what that something is. Well, the answer is nothing as for the rest of our time there ( approximately 30mins or more), he just ignored me and when we were leaving he said nothing. I felt that it is so unfair to first waste my money on something which was thrown away for me and also being lied in my face.
We also had a dessert, cheesecake, which did not taste good and was very hot (we have never had a hot cheesecake).
I'm not sure if I would recommend based on...
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