I just want to preface that I don’t usually review anything bad on Google because I give the benefit of the doubt to businesses….but that I couldn’t do with our experience this evening.

Firstly though the lasagne we ordered was lovely but the pizzas were average - the dough was good but the toppings and cheese was “meh” and not worth it.

So let me put you through the experience we had and take what you want from it but I just hope the business owner can learn from this experience from a customers lens.

We arrived at 5:15pm as a group of 6 people. They had closed the kitchen until 6pm and so I asked if we could have drinks and sit down before then because it was starting to get busy and we wanted a table so we got to sit down and enjoy the atmosphere which we did.

We ordered drinks after waiting for 30 minutes for the waiter to take our order, which we didn’t mind at the time because we knew we were going to order food at 6pm.

The waiter came to take our order at 6:05pm. It was then after 45 minutes of waiting and seeing other people eat and leave who had sat down after us that we asked the waiter what was happening with our order, Who responded with “your food is in the oven”. Well our food would have been burnt if it was in the oven and after waiting another 30 minutes until we actually got our food….they had definitely forgotten.

Our food finally arrived after 75 minutes of waiting for it with no sorry that it was late.

I then asked the “manager” of the night if he could do anything to improve the evenings Experience which he responded with “we are too busy we can’t do anything for you”

We understand that Restaraunts are busy especially in peak times but this could have been handled way better (having been in hospitality myself before)

I mentioned that our food had definitely been forgotten about and that we were waiting for over an hour for our food to which he also responded with “I don’t know what you do in your country but we don’t do that here”

I never said anything personally to this man but only wanted to share what our experience was. He defintely didn’t care at all from a customer point of view, insulted where I was from and continued to act like he couldn’t do anything.

So….

Come for the lasagne but don’t come if you’re hungry or you wish to go through the abysmal customer service.

I hope this makes its way to someone who can actually take the feedback.