Lao Zhao Hotpot Restaurant / 老赵火锅 Mauritius — Restaurant in Isle Mauritius

We went to Lao Zhao Hotpot for a late lunch, and while the food was acceptable, the way we were treated was absolutely shocking. The restaurant closes at 3 PM, and we were finishing our meal by around 3:25 PM. Instead of politely reminding us that they had already closed, the owner suddenly started shouting at us in a very aggressive and humiliating manner. His behavior was harsh, disrespectful, and completely unprofessional my daughter was so frightened by owner's aggressive behaviour.

We were paying customers, not criminals, yet we were made to feel like an inconvenience. A simple polite reminder that the restaurant had closed would have been enough. Instead, the abusive shouting ruined the entire experience. No customer deserves to be treated this way

Rules & Expectations in Mauritius

Restaurants in Mauritius operate under the Food Act 1998 and must be licensed. While the law covers hygiene and operations, it does not specifically dictate how closing times must be handled.

However, under consumer protection principles (Ministry of Commerce & Consumer Protection), customers have the right to fair and respectful treatment. Aggressive or abusive behavior from service providers is not acceptable and can be subject to complaint.

Internationally accepted best practice in hospitality is that restaurants closing at a set time should stop taking new customers shortly before closing and politely inform seated guests of the time. If a customer is still finishing a meal a short while past closing, the expectation is for staff to handle the situation with courtesy, not aggression.

Yes, we exceeded the official closing time by 25 minutes, but that does not justify being shouted at or humiliated. The correct and professional approach would have been to politely remind us, not to raise one’s voice and frighten a child.

Food can be good, but if the management treats customers in such a degrading way, it overshadows everything. We left disappointed and will...

Recently had dinner at Lao Zhao, an authentic Chinese restaurant, and it was a delightful experience. The hot pot at Lao Zhao was a standout, offering a fantastic balance of flavors and a variety of fresh ingredients that made it a great value for money.

The soup hotpot at Lao Zhao was exceptional, with a rich broth that set the perfect foundation for the meal. The condiments provided an excellent choice, allowing us to customize our flavors according to personal preferences.

The authenticity extended to the drink selection at Lao Zhao, featuring traditional Chinese tea and a variety of cold drinks that complemented the meal well.

The atmosphere of Lao Zhao was noteworthy, creating a warm and inviting space that enhanced the overall dining experience. The staff, many of Chinese origin, were not only welcoming but also contributed to the authenticity of the restaurant.

From the moment we walked into Lao Zhao, we received a good welcome, and the Chinese origin staff added a genuine touch to the service.

Lao Zhao is a great choice for those seeking an authentic hot pot experience. The value for money, combined with the great soup hotpot, condiments choice, and welcoming atmosphere, makes Lao Zhao a place worth revisiting. I highly recommend it to anyone looking for a taste of authentic...

This place never disappoints!

I've been able to go there twice and both experiences were AMAZING!!!

From the set-up, experience, food, service.. everything was just top notch

I love how the waiters are more than ready to help or advise and this is what makes the magic over there! The food are fresh and looks very organized Plus point is that I love how meats - chicken, lamb, beef and porc are in different fridges as well as veggies

Everything is so neatly placed that even vegetarian people or people with dietary restrictions would not be able to complain but rather enjoy!! I honestly find this so respectful towards customers!

We had 3 different soups, 6 different ingredients to cook and a few drinks For approx. Rs 950 per pax - we were 3 and ate so well.. It was definitely worth it

But the bill can get down when you are a bigger group in my opinion.

Anyways keep up the great work I...