La Casa de Los Abuelos - Bonampak — Restaurant in Cancún

I wanted to like this place. It was so cute and I love the concept. But unfortunately not. The food was eh...and one waitress who was not even waiting on me came over to ask if I was OK. I was never asked if I wanted a refill on my drink... nothing... I saw a cart with little deserts being offered at each table but not to me... THEN the gentleman who I assume was my waiter after I flagged him down to ask for my check proceeds to ask me if I understood that gratuity was not included and I should add 50% to my check. 🤔 Then he follows me to the register and says it again. I explained to him, I understand how restaurants work, I've eaten at ALOT of them. He and the lady at the register exchange looks and he walks off but still stands there to look at me. I pay and she was about to put my change on the counter but I motioned for her not to do that. I left a small tip and left. This is the very 1st experience I've had in Cancun like this everywhere else has been great. I will never eat here again. The food wasn't all that great and the service...

We went on Jan 1st, so the slow service was definitely not their fault - there were few restaurants open in the town and so they were incredibly overwhelmed by the crowd at the restaurant. However, the waiter kept forgetting the items in our order and we had to keep reminding him about the items that were missing every time he checked if we recieved everything.

We appreciate them being willing to substitute out meat for beans (frijoles) for us vegetarians. However, the substitution was provided in very small amounts. Finally, while the ingredients themselves were fresh, there was only one type of vegetarian quesadilla, taco, etc. Same mix, different shell. Sharing that as an FYI for other vegetarians looking at this restaurant...

Great design and ambience, friendly and quick service. The juice and the lecchero were great. However, my wife and I were disappointed with the food. We both ordered different "combinacions" for breakfast. The quesadillas were not fresh and the tacos were soggy, i.e. also not fresh. The taste was ok, but rather blunt. We had authentic Mexican food the night before at a place in el centro, which was a lot more flavorful and spicy and the price was slightly lower there as well. Overall, it felt like the kind of watered down, westernized version of Mexican food you would get at an all inclusive resort. Surprising though, because it was...