Le Pain Quotidien — Restaurant in Mexico City

Awful experience. To get started, my husband and I waited at the host stand to be seated for about 5 minutes. You may think they were busy, well there was only 1 table in the whole restaurant. The manager was seated with his laptop at the second table facing the entrance with 2 staff members, eating with a 3 lt Coke on the floor. One of the team members looked at us and said something to him, to which he didn't even looked up. The staff member approached us and told us to seat where we wanted.

We sat and ordered two hot chocolates and some pastry. The chocolate was straight up cold, the pastry stale. We order 2 chicken soups and a grilled sandwich. It took 15 min to bring the somewhat warm order with some old, juiceless limes on the side. As soon as I put the spoon on the soup a funky smell came up. The chicken was bad. I was in perplex that the kitchen couldn't catch that, and can't understand how would they took so long to serve something that was spoiled. When we informed tour waitress she offered to changed it but we instead asked for the check. She approached the manager who couldn't care less.

I can't understand how he can be a manager. If it were my restaurant, customer experience would mean everything and he is just not fit for the job.

We left the place to never come back. Now I am writing this review from the Sanborns down the street where we were greeted immediately with a smile. We order chicken soup. Hot and delicious and no staff members are eating on their shift. In fact the soup took 5 minutes to be served with fresh limes and avocados.

If you are planning to visit Le Pain Quotidien, better eat at Sanborns✨

If anyone from leadership read this and cares, feel free to reach out...

Got charged five times to my card by an incompetent waitress. She ignored our advice to go downstairs after the first “failed” attempt and insisted another three times whilst sat upstairs. Eventually completed the transaction when we got downstairs as we had suggested at the start. Only to find out a day later that all five transactions had gone through!

Called the restaurant to which the manager said that they had closed that day and that their totals had added up and they had not received any further payment transactions. However this was before I even gave the restaurant any of my details!

Please be wary of using your card to pay at this place especially if...

EXCELSIOR

Le Pain Quotidien es definitivamente el spot ideal, lo tiene todo.

En el corazón de Polanco, se esconde esta joya entre todos los restaurantes y cafeterías que existen, oculto a la vista como un restaurante mas, Quotidien es definitivamente el lugar por supremacía ideal.

La comida, la panadería y la cafetería son simplemente espectaculares, el sabor es excelente en todos los aspectos, sin duda, es como si llevaras a tu paladar a una sesión de spa.

Respecto a la armonía de la decoración con la iluminación que ofrece la ubicación, ni hay que preocuparse, es magnífico, se presta para todo, una cita, un desayuno, buenas noticias, meditar, trabajar, una celebración discreta, todo, es absolutamente ideal.

El único detalle está relacionado con el servicio,

Me encanta hacer la prueba del vaso de agua, muchos restaurantes están enfocados en el dinero y claro que no tiene algo malo, al final y todos buscamos lo mismo, pero al menos en México, los vasos de agua son gratis e ir a un restaurante y pedir un vaso de agua puede revelarte muchas cosas del mismo, como su experiencia, su visión como restaurante, y en ocasiones, sus prejuicios.

Sin entrar en detalle, cuando pedí el vaso de agua preguntaron dos veces si era en serio mi petición, y posteriormente tardaron un tiempo considerable en traerlo.

También pedí un vaso vacío y olía mal, lo cual habla sobre el proceso de limpieza que tienen en sus utensilios, malos olores significa que usaron escaso o nada de jabón u otro desinfectante.

En conclusión, 'Le Pain Quotidien' es un gran spot para compartir momentos maravillosos contigo mismo o con personas especiales para ti, a pesar de no ser perfecto, está muy cerca...