Kin Ha Tulum — Hotel in Quintana Roo

Although the staff were great and tried hard it really did not live up to the description. ||We booked a “suite” for eight hundred usd for three days over new year and the suite did not include a living space which is what I understood a suite to be. The suite, room fifteen, is a larger bedroom with private bathroom but apart from size no different to a standard room but with a larger bed. Whilst there was a balcony, this was the walkway to all the rooms and so was not suitable for sitting on and there was no seating on the balcony or in the courtyard garden. ||On the first night the toilet was blocked. This was cleared by the staff the next day but obviously effected our use of the room. On the second night the shower drain blocked causing the shower to overflow into the bedroom (which is a step down from the bathroom) and flooding one half of the room. The staff tried very hard to deal with it by putting towels all over the floor and by building a small wall of towels to stop further flooding, but our luggage and some clothes were wet and we could no longer shower. During the second night there was no running water in the taps so we could not brush our teeth before bed. ||On the final day the staff offered a standard room to move to which we accepted. This was better in the sense that it all worked. ||In return for for the disruption to our stay the owner refunded twenty five dollars out of the eight hundred we had paid. ||The Wi-fi only worked near reception. ||The breakfast consisted of some fruit with toast and a coffee. Very limited for price I think. ||The lock on room fifteen was not very secure and if you rattled the french doors, which were the entrance, then the one bolt on the door would drop and you could open the door without the key. ||Honestly I would not choose this place at these...

Although the staff were great and tried hard it really did not live up to the description. ||We booked a “suite” for eight hundred usd for three days over new year and the suite did not include a living space which is what I understood a suite to be. The suite, room fifteen, is a larger bedroom with private bathroom but apart from size no different to a standard room but with a larger bed. Whilst there was a balcony, this was the walkway to all the rooms and so was not suitable for sitting on and there was no seating on the balcony or in the courtyard garden. ||On the first night the toilet was blocked. This was cleared by the staff the next day but obviously effected our use of the room. On the second night the shower drain blocked causing the shower to overflow into the bedroom (which is a step down from the bathroom) and flooding one half of the room. The staff tried very hard to deal with it by putting towels all over the floor and by building a small wall of towels to stop further flooding, but our luggage and some clothes were wet and we could no longer shower. During the second night there was no running water in the taps so we could not brush our teeth before bed. ||On the final day the staff offered a standard room to move to which we accepted. This was better in the sense that it all worked. ||In return for for the disruption to our stay the owner refunded twenty five dollars out of the eight hundred we had paid. ||The Wi-fi only worked near reception. ||The breakfast consisted of some fruit with toast and a coffee. Very limited for price I think. ||The lock on room fifteen was not very secure and if you rattled the french doors, which were the entrance, then the one bolt on the door would drop and you could open the door without the key. ||Honestly I would not choose this place at these...

Where do I start...||-WAY TOO OVERPRICED||-The doors to the room are so flimsy it does not feel safe you could literally push it open||-There was no running water for most of our stay and no one seemed to help. We tried to ask to speak to the owner 3 times and were told by reception you can but he can be quite difficult!? I'm sorry what!? We're being robbed of £180 a NIGHT for an awful room with no water!? He literally ran away and was not seen again.||-The rooms weren't clean when we arrived especially the showers with old shampoo bottles and previous guests hair||-When the shower did decide to work it was awful anyway||-They booked us a 7am tour for the last day and said we could leave our luggage at reception and check out after the tour. Come 7am reception was locked no one to be seen so we had to beg the tour guide to take our luggage and we couldn't check out.||-They owed me change for hiring bikes which I never recieved.||-We got up at 6:30am before our tour and the security guard seemed to be funnelling what looked like homeless children out of spare rooms at the hotel which were getting into the boot of a bashed up taxi. The children looked us in fear liked we'd caught them in the act - Very very Odd||DO NOT STAY HERE it is a complete and...