Mía Beach Club and Resort — Restaurant in Tulum

This is a non-confrontational, unbiased, true eye-witness account.

First impressions and service: The front of Mia Restaurant & Beach Club is not memorable. The valet parking was pleasant. We walked up to the reception, I spoke in English, to include my American fiancé and said, "Hi, how are you?". The hostess replied in Spanish, "Do you have a reservation?". Since she had a lisp, I didn't understand her, so I asked her to repeat herself. In a condescending voice she said, “Were you just walking down the street, saw us and walked over here?" I repeated myself, this time in Spanish, "We would like to enjoy a few drinks." She asked us in English, “Where are you visiting from? Are you Mexican?" We stated our city and that I was born in Mexico. She asked again where my fiancé was from, and as she replied Ameri.. She interrupted and said in English, "There is a minimum consumption of 1300 pesos (~70USD)." When I didn't flinch and agreed, the hostess spoke to me in Spanish, to make sure I understood, “1300$.” I said, “I heard”. We chose shade, and the beach hostess told the waiter, "2 for 1300$, shade".

The first thing I noticed was that the beds adjacent to the gorgeous entrance path were mostly women with caucasian complexions enjoying themselves. Our waiter was a light skinned gentleman that speaks English, was pleasant, respectful, and welcomed us to sit in the shade, at the far left side, or right in front of the waiter station. As we settled, I overheard, “ensure these don’t leave without paying”. A few minutes later, I walked on the beach to the right side, where I saw only caucasian people laying down, and empty shady beds bilaterally.

Importantly, just by pure chance, I witnessed the same front hostess saying to 2 young beautiful blonde women and 1 man, that minimum consumption was 1000$ per person. The guests agreed and I watched how these guests were taken to the right, near their similars. Being so close to the entrance, we continued to witness how dark skinned and overweight people were “welcomed” (read: motioned) to the back seating beds on the left. We also saw how 2 overweight African American women were taken to the left hand side, near a 5 ft. tall pile of seaweed, even after one of them had pointed over to the right. Since we were close to the waiter station, I overheard one waiter say to another other in Spanish, “Make sure this side doesn't leave without paying their bill.”

Food, drinks and street soliciting: I ordered an orangeade and my fiancé a colada. The service was lightning fast, the colada was average, but, what stood out was my orangeade. I said, "Hey man, I ordered an orangeade but this is Tang. Aren’t they supposed to contain fresh squeezed orange juice?". The young man making drinks replied in Spanish "we make them from concentrate." So, in effect I got watered down tang for 6 USD. The waiter explained that only the lemonade was freshly squeezed. The margaritas were average. We got a raw fish dish that was 3/10. Importantly, out of character for exclusive places, over the 4 hours we were there, we had local children and fair skinned people ask if we wanted to buy their trinkets. This occurred every 10-15 minutes.

At exactly 5:10 pm, the waiter reinforced we had a minimum service of 1300 pesos and were closing at 6 pm. I asked the waiter, "Why is it 1300 for me but 1000 for the light-skinned people?" He took a deep look at me and said “My intention was not to offend you, sir." He brought the bill at 1600 pesos, and we ordered two more coladas to top it off. When he brought the bill, and I gave my card, he asked if I would like to leave a tip. I said, in a clear and loud tone, that I would write it in the receipt myself. The bill he gave us had a 15% tip added automatically. Although I was annoyed by the automatic tip, I told the waiter that his honor mattered to me and we left the establishment. Employees line-up trying to sell drugs as you exit.

What was the best part of our experience? We enjoyed watching the racist hostess raking the seaweed in the...

I do not like to give a bad review to any of the places I am visiting but this one has to be! We went there with high expectations and wanted to spend an amazing day. At the entry they told us the minimum spending per person for a sun bed would be 1500 peso, but they have no free beds at this given moment. We agreed to have lunch in the restaurant and hoped that by the time we are done with food they will have a free bed, No one ever got back to us with that request. Service at the table was beyond awful, I understand that I can’t request the same service standards like in a European country but you guys do for sure have first class prices with low class service. My request to have no ice in my glass because of health issues made the waiter bring me the water in a can! How tasteless!!!! Also after asking for a Glas he brought it to me but with ice.

As the entry was served, by the time we had no cutlery at the table had to wait for the waiter to bring it to us! by the way the food was the only good in that place. The waiters were having a meeting ignoring service and guest. 2000 pesos for food was a bit high but as long as the food is tasty is ok . We changed in bikinis and went to the beach by that time we already had 5pm so renting a sun bed wasn’t really clever. We ordered with the waiter at the beach two drinks but he told us we need to discuss the 1500 pesos for the bed. I told him that for us it won’t make any sense to rent a bed when the sun will go down in a hour. He told me that he doesn’t care and we have to pay 1500 each, I asked him where can we enjoy our drinks without renting a bed, his answer as a person working in that place was that he does not know. After this experience I know for sure that I will never step a foot in this place , calling yourself the best beachclub in Tulum is beyond my understanding when service and quality is so mediocre. But if you want to spend a lot of money for an overpriced beach club with bad service you are here at...

Spent two full beach club days here and it was absolutely wonderful and more than I had anticipated. For 1,000 Pesos = $60 US, you get access to the beach beds/loungers, the pool, outdoor showers and bar/restaurant service. You just have to spend a minimum of the 1,000 pesos on food and drink.

Beach Club opens at 10 and I got there by 9:30 😆 (I was staying in Tulum Center about 25 mins away) and for the first 2 - 3 hours on both days, I was almost the only one there until other beach clubers started showing up around 1:00.

The hotel, beach and beach beds are well-maintained - the beach is swept repeatedly during the day. The seaweed carted off in wheelbarrows.The beach beds swept of sand, the cushions dusted and plumped. The service is attentive, timely, and there are several people assigned to the beach clubbers to ensure you feel attended to. Vanessa, Raul, Florenzo were wonderful.

The music kept up a great energy - different mixes, but it wasn’t so much that you felt like you were in the club with a raging headache. It was just right.

Food and drinks were good, so you won’t have an issue getting to your 1,000 peso minimum. I had fish tacos, oxtail tacos, margaritas, mojitos.

My ONLY complaint (and it is the culture of Tulum, not of Mia at Selina specifically) was the wearying children and their parents trying to get you to buy trinkets. Everyone deserves and must have their dignity, so saying “no thank you” politely/firmly/with a smile/ in English/in Spanish was my intention. The first 30 times. By the 150th time you’re saying no that day it is exhausting and it interrupts your peace. Especially if they either start pleading or become insistent and they are coming up from the beach to you so that even if you’re asleep, you are disturbed. Be prepared for that,...