McDonald's — Restaurant in Marrakesh Prefecture

Sadly a massive disappointment.

First of all it’s a very busy location so up to 10-15 minutes just to order then the food can take up to 20 minutes (if they don’t forget about you, which they have done before). I’ve visited here multiple times and every time I visit Marrakesh. I go because it’s often quicker than some places and relatively cheap. However the food isn’t the same and has a slight unusual taste compared to the UK.

I visited two occasions on my last trip and on my first I had missing items which I didn’t realise until I got back to my apartment, and second time it was that busy down stairs I went to the first and second floor as it was quieter. I chose to sit on the second floor as the top floor was dirty with many trays and tables not cleaned.

When sitting on the second floor you routinely see staff just laying about with their legs up blasting music. I decided to move further round a corner only for the ignorant member of staff to move and sit next to them which was near me. It made me feel very uncomfortable and certainly the staff’s professionalism was not good.

I decided to walk out and I will not be returning.

Highly unprofessional, unclean and...

I found a WORM in my burger..

My recent visit to this McDonald’s location was incredibly disappointing. I ordered a burger and discovered a foreign object in the lettuce. I approached the staff calmly and discreetly to resolve the issue without causing a scene.

However, when I informed Youssef, one of the superiors, about the problem, he snatched the item from my hand without an apology and disappeared without a word. This left me feeling ignored and disrespected.

Later, when I asked for assistance, Youssef made a mockery of the situation and did not extend any courtesy. There was no apology, no inquiry about my well-being, and no offer for a refund or replacement.

Fortunately, Abdslam and Mohamed, other superiors, eventually approached me and apologized for the incident. However, their initial attempt to manipulate the situation was disappointing.

Overall, my experience at this McDonald’s was marred by the disrespectful treatment I received from Youssef. It’s crucial for staff to handle such situations with professionalism and empathy.

This establishment’s customer service is utterly disgraceful and reflects poorly on their professionalism...

This was the worst McDonald's experience I have ever had anywhere in the world. The restaurant was too busy to cope with the orders, our order was delivered to our table late, they had gone upstairs with it and our food was cold. Wrap was wrong, it was supposed to have Aioli but it came with honey mustard. I ordered a Big Tasty, they gave me a Chicken Big Tasty. Then the lady beside me had ordered a Chicken Big Tasty but she got a Big Tasty, we had both touched the burgers to check them and the McDonald's staff member asked us if we would switch. I asked for a freshly prepares one as a member of the public had touched the one he wanted to give me. He went and came back with another Chicken Big Tasty. Then he went and came back with a cold Big Tasty... It was...