The Punda Vibe’s night was an amazing experience, very good food, good people, good ambiance, an incredible experience really !
It could have gotten 5 stars except when it was bill time there was an added charge because the “hookah” guy decided to CHOOSE another flavour of hookah for us when our original flavour was done BUT forgot to physically ask the paying customer’s if it is ok to do that as it is an extra charge. We asked to speak to the manager as we told him straight up that we did not ASK for a different flavour, we asked for a coal change as i am VERY much aware that it was an additional cost to change the flavour and i had done my research by messaging this place 3 whole weeks in advance to make sure i was aware of everything that i needed to be aware of!
So very disappointing because when speaking with the manager he sided with his employee as clearly he MUST teach them that it is ok to add an additional charge to people’s bills without advising them FIRST! And he was very adamant on not doing ANYTHING about it , so ya poorly customer service in the end, watch out for this added charge when requesting hookah and your use of words as if you say “refill” it means new flavour and not “coal refill” like i thought as they specifically indicated the hookah use is for “without time limit and unlimited coal refills” and this was inquired about 3 whole weeks before this trip, mind you we were there from 6:30pm until 11pm and paid a bill of 172$ USD!
So i feel the manager should have done something about it but again , it is evident he stands by his staff in not asking the customers first, and simply adding charges to the customers bills and expecting them to pay it.
The principal is i did not ASK for a different flavour, therefore if the original flavour i had was finished i should have been ASKED if i wanted a different flavour as it is at an additional cost! Let the customer decide if they want to pay more, you cannot decide for them and expect...
Read moreIf you’re looking for a vibrant, yet relaxed spot to enjoy great food, drinks, and an unforgettable view, Cascada Rooftop & Bar is the place to be. Situated high above the city, this rooftop gem offers a stunning panoramic view, making it the perfect place to unwind after a long day or kick off an evening out. The atmosphere strikes a perfect balance between casual elegance and cozy sophistication, creating an inviting space for both intimate dinners and lively gatherings.
One of the highlights of Cascada is its incredible food, which stands out not just for its presentation but for its flavor. The menu offers a variety of dishes that combine fresh, high-quality ingredients with creative twists. Whether you’re savoring small plates to share or indulging in one of their signature entrees, each bite is a delight. The kitchen here clearly knows how to turn simple ingredients into something extraordinary.
The cocktails are equally impressive, with a well-curated selection that caters to all tastes. The bar team is skilled, and they take pride in crafting drinks that complement the overall experience, from refreshing classics to innovative concoctions.
The owner, Karan, pictured with us, deserves special mention for creating such a wonderful spot. His passion for great food, excellent service, and providing an exceptional atmosphere is evident in every corner of Cascada. Karan is often seen mingling with guests, ensuring that everything runs smoothly and that everyone has a great experience. It’s clear that this place is a reflection of his dedication to offering a top-tier hospitality experience.
Whether you’re a local or a visitor, Cascada Rooftop & Bar is a must-visit destination. The combination of outstanding food, a welcoming atmosphere, and Karan’s personal touch makes it a standout in the city’s vibrant dining scene.
My wife and I...
Read moreWorst service of my life. Wasted 75 minutes here without getting served, except for attitude. The first 10 minutes I was just hanging around the entrance as the hostess (and all the staff) ignored me. I spotted the manager and told him I'd like to get a table if possible. He said sure, just hang out at the bar and the hostess will get me to my table in 5 minutes (and then i saw him promptly talk to the hostess pointing at me). 5 minutes turned to 20 when the hostess finally came up to me (after a couple attempts on my part to het her attention) to get me to that table. As i had plenty of time in the meantime to study the menu i told her what I'd like to have to which she said "Sure, I'll pass that on to your server." Then I'm sitting at my table for 30 minutes without getting any food/drinks or anybody coming to my table, so I wave down a waitress serving another table inquiring about my food. After a while she finally sends over another waitress, who asks me (60-65 minutes mark) what I would like, so I tell her I already discussed that long ago with the hostess and am wondering where my food is. She then finally brings the hostess to my table, who instead of being apologetic has a condescending, brash attitude from the get go and lies into my face that our converation about my order did not happen (so in a hypothetocal universe where she's right about this, it's perfectly fine that noone takes my order for over an hour). Absolutely outrageous treatment, but i admit i was also terribly wrong for giving them a chance and staying...
Read more