Café the Plaza — Restaurant in Oranjestad (city)

Last night I went to cafe The Plaza and was highly disappointed. They had made social media advertisements and created an event promising a “vibrant” evening to watch the Dutch womens national football team in the world cup quarter finals. I was excited to go, because I had heard from friends that the cafe sets up a huge screen when the mens national team plays. When we arrived, there was no big screen and the sound of the tv’s was turned off. When I asked our waittress about it she said that the sound of the football game would not be turned on until the live music outside would finish (we sat inside though). When I asked her when that would be, she said 10pm… which was a full hour after the football game kicked off! If you are going to lure people in to watch a live sports event at your cafe, the sound should be on! This is no way of organising a sports event, sitting there in silence. And seeing that it was live, we were bound to stay because leaving the cafe and driving somewhere else would mean missing the game all together. If I knew this up front I wouldn’t have come. Closing time is 11pm, but at 10:15pm the waiters were already getting ready to close the place, long before the football game was set to end. When our table asked for coffees, a long hesitation followed because they had “already turned off the machine”… all of this, when their sports event had really just started. In general, it was a very quiet night at the cafe and yet was very hard to get waiters’ attention. I will definitely stay away from this place the next time I want to watch...

Horrible service. We waited over an hour for our food. My 3 year old never got a drink, was never even offered one. Never got silverware, we had to ask for her to get a spoon. My husbands water got refilled once and no one else’s got a refill. My oldest got her food in two parts. Waited 10mins just to get her tortillas for the fajitas. My youngest was the last one to get her chicken nuggets! Literally everyone had been served except her. 5 mins after we had gotten our food she got hers. I had to feed her my rice. Everyone outside was getting their food; people that arrived after us. Yet, there we were sitting with no food. I even asked to get our dessert(from the 3 course meal) while we were eating because we were over it and ready to go. Not even that, they took forever. I finally just asked for the check and told them I didn’t care. The other woman that came by, left my card on the bar top and walked into the kitchen. Proceeded to come out and tell us our dessert was being packed to go. We just wanted our check and to leave. We were already walking out when she came by with the bag of deserts. I even told her, to pay attention to the kids and explained my child hadn’t even had a drink the whole time. We paid for her meal too!!! Do not recommend at all! The food was not good either, the steak was plain. No flavor at all. The only good thing was the ceviche. Even that was mostly lime and no flavor too. We only ate everything because we literally had not eaten all day and were starving. Still came back to our hotel and ordered room service....

I have been a client for more than 20years and always enjoyed the food and the entertainment. The service staff always really friendly until last friday, when we just dropped in for a cup of tea and dessert. We have our favorite spot so we approached the table and yes it was still not cleaned up but usually the waiters just clear it up and we sit down. This time a young waitress came up to us and in a very harsh voice told us the table is dirty, which we already saw, and we are not to sit there. OK, so we moved to another table. At that moment I saw a cousin of mine at another table so I walked over to greet him and while he was introducing me to his friends, my partner walked over to greet everyone. Suddenly the waitress comes over and scolded me, us that we could not sit there, which was not the plan, since we know that with the new rules it is only 4 people to a table, and I told her we are not sitting, just greeting. She went on in a very harsh tone. Anyway, my cousin went inside to complain to the supervisor regarding the treatment of the waitress, he came back and said" you know they took her side"?!. So I went to the supervisor and told her what had happened and she did not aplogize. So I left. I am not spending my good money where they do not know how to talk or...